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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a bad choice, food and shopping in the area. Not a bad choice, food and shopping in the area.
Business response:
James, thank you for reviewing the Extended Stay America. We are glad to know you had a good stay and that our location was perfect for you to explore the local restaurants and shops. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great stay This was a last minute booking because of an awful hotel stay the night before and it turned out to be such a find. The staff was so pleasant. The room was spacious, clean and quite comfortable. There was a small kitchen area that had a refrigerator, microwave, stove and a working sink. The bed was comfortable but the pillows did not afford me a restful night. The closet was a nice size and the bathroom perfect. If your stay is a long one, they don't really provide room service but do offer fresh linens when neede... read more
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice room and enjoyed staying there. Did not like the breakfast arrangements.
Business response:
Mary, thanks for evaluating your experience at our hotel. We are pleased to read you liked your room and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
clean, close to where we needed to be. nnnnnnnnnnnnnn
Business response:
Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay! Sincerely, Hotel Management
The breakfast is actually just a cabinet of granola bars and packets of oatmeal. Across from our room, till after midnight, there were three guys who looked like gang members, sitting in the hall outside their door and on the hall windowsill making it very uncomfortable. Neither of us would leave our room without the other. Overall, just seemed to not be a very secure neighborhood and definitely a low budget area of Rochester.
Business response:
Heidi, we are terribly for falling short of your expectations for a hassle-free and enjoyable stay. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel M... read more
The wifi is horrible continually kicks you out You cant stream unless you pay 5 dollars a day extra. Breakfast is a packaged muffin or instant iat meal. Full kitchen doesnt have anything in it snf you have to go to the desk for the items for the kitchen. Our rpom door 106 couldnt be deadbolted because it was broken. The agent who checked us in said she would give us a 10% discount on the room but we didnt receive that either. Very unhappy about thus visit.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up regarding your bill. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. Additionally, we apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issu... read more
Good for a night. Liked the ability to use the kitchen and full size frig. One negative was the noice above us. Sounded as if they were dropping bowling ball on us. Called front desk about it and it did lessen.
Business response:
Thank you for choosing the Extended Stay America. We are happy overall you had a good time with us, but we are sorry your sleep was disturbed by noise from the guest above you. Your feedback has been noted, and we are glad our team helped you to resolve the issue. Thanks again, and please see us again for a better experience. Sincerely, Hotel Management
I would stay at an extended stay again but it would not be my 1st choice
Business response:
Terri, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Regina, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.