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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY NOISY! Refrigerator was loud and kept me awake all night!
Business response:
Thank you for taking the time to post a review of our hotel. We are sorry for the difficulties you faced with the Fridge in your room. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
The front desk person- Michelle- was the worst customer service experience I have ever had. She was rude. She has no business interfacing with people! She ruined the entire experience. I own a business and was going to use this property for my traveling staff- weekly. Because of our front desk check in experience, we are going elsewhere.
Business response:
Michelle, thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you again for sharing your concerns. We hope you will give us another chance in your future travels. Sin... read more
We booked this room for our family from out of town They could not sleep, too noisy, walking noise from above room they said So we have to booked the 2nd night from another hotel nearby
Business response:
We appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the noise issue. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Won’t stay again. The room was dusty. I don’t think the sheets had been changed the sheets smelled of men’s Cologne. The tv did not work properly. I guess there was a hotel wide problem. Only 1 person working at the front desk. Halls had not been vacuumed in awhile. Beds and pillows were awful. I won’t be staying there again. The one girl at the front seat was very nice. I felt bad for her. Hotel was full and she was on shift alone.
Business response:
Wendy, please accept our sincere apology for the cleanliness and maintenance issues you encountered during your stay. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. S... read more
It smelled like marijuana and smoke. The hotel was disgusting.
Toilet broken
Business response:
Caridad, thank you for being our guest. We apologize for the maintenance issue you had in your room and regret the inconvenience caused. We have alerted our team about the broken toilet, and they are fixing it immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Constructive criticism The hotel was good, however they should have cameras in their parking lot. Someone broke into my car and stole personal belongings...
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.