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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stale smoke=Bad allergies We asked for a non-smoking room. The room had an extremely horrid stale cigarette smoke smell. The place in it's entirety was great, except for our room. The room was in a non-smoking section. It was nauseating and flared my allergies something fierce.
Business response:
Catrina, thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such issues again moving forward. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
Disappointing Room was dirty still had garbage in the cans from previous people. Bathroom very dirty
Business response:
Angela, thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Disappointed stay The room smelled like cleaning chemicals or pesticide spray. The showerhead was leaking. The hallway wasn't vacuumed. The sane trash was on the hallway floor from my arrival and after my checkout 4 days later. The side door exit had spider webs all the vents that wasn't cleaned.
Business response:
Edgar, thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues and the uncommon smell you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We ... read more
Very disappointing. The housekeeping was not great... sticky bathroom floor. The TV was too low on the table, very little selection, not HD and the quality of picture couldn't be adjusted. The advertised continental breakfast was extremely poor. No much was offered and there was not a designated sitting area.
Business response:
Thank you for your review of your recent visit. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with the appropriate team to make sure corrective actions are taken. We are also sorry for your disappointment with our grab-and-go breakfast. We will share your feedback with our breakfast team for future additions. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We ho... read more
Very scary and bad staff. Not cleaned at all and no breakfast served
Business response:
Thank you for your review of your recent stay. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping and front desk teams to make sure corrective actions are taken. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future changes. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time ... read more
When I checked in I was told no housekeeping for the weekend. Then I asked about the continental breakfast and was told it was a grab and go breakfast. Coffee and granola bars. That is NOT what their website advertised.
Business response:
Thank you for your review of your recent stay. We are sorry for your disappointment with our grab-and-go breakfast offerings and our housekeeping policy. Kindly note, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with t... read more
The front desk manager (Alicia) was amazing and was extremely gracious in trying to accommodate my stay. However, each room that she ended up showing me had hair in the bed or in the bathroom. I was shown 5 rooms total and they were all the same in cleanliness. Including the bed coverings being visibly dirty.
Business response:
Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. Thank you for sharing this issue with us. We truly appreciate our guests giving us a chance to correct what we may be doing wrong. On a positive note, we are glad to read you l... read more
Disgusting. Smokers and others were gathered in front of the main door. Little “lobby” (not really a lobby) was dirty. Had to wait for a desk attendant to appear from somewhere in hotel while her family members were hanging out. Checked in and started to get nervous as I walked down the filthy hallway to my room. Inspected bed... hair, dirt, little black dots. Night stand had “stuff” all over it. Even my dog didn’t want to stay — barked to be picked up. I gathered my stuff and walked out, leaving my key at front desk. Woman ... read more
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.