Extended Stay America - Rochester - Greece

Business response:

Shaniya, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our outstanding services. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Destiny, it is a delight to know your travels brought you back to see us again! Thank you very much for your comments about your seamless check-in experience and the service you received from our courteous associates, which made your visits enjoyable. Your loyalty is highly appreciated, and we look forward to your future stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Your excellent review is highly appreciated. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. On behalf of everyone at Extended Stay America, we invite you for another outstanding stay. Sincerely, Hotel Management 

Business response:

Chayla, thank you for being our guest. We sincerely apologize for the issues you encountered in your suite. We have discussed your feedback with our housekeeping and maintenance teams to take appropriate actions. There are no excuses to be made, but we hope you will give us an opportunity to improve your impression of us. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Makia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management