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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good stay no complaint Amazing! we only stayed to sleep for one night. We never had any problems. My only comment was we can hear the highway noise but it was not too loud that would interrupt sleep.
We only stayed for overnight sleep. The beddings and towels are clean. Telephone is not working and dusty. We did not use any of the kitchen stuff but generally good. Front desk is helpful. Thank you for a clean room.
Business response:
Dear Rica, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the room clean, the beddings and towels fresh, and our front desk team helpful during your overnight stay. We truly appreciate your kind words. However, we apologize for the inconvenience caused by the non-functioning and dusty telephone. Your feedback has been shared with our maintenance and housekeeping teams to ensure this is promptly addressed and prevented in the future. Your comments help us improve, and we’re g... read more
A nice stay It was a pleasant stay! The front desk staff were always so kind. Thank you again.
Business response:
Dear Guest, Thank you for your feedback. We’re delighted to hear you had a pleasant stay and that our front desk staff made a positive impact with their kindness. Providing warm and welcoming service is very important to us, and it’s wonderful to know we succeeded in making your visit enjoyable. We look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management
Pricing, great location to the interstate. Breakfast is a grab and go, simple needs
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found our pricing reasonable and our location convenient for easy access to the interstate. We appreciate your comments regarding our breakfast service, which is designed as a simple grab-and-go option to accommodate guests on the move. Your input is valuable, and we will continue to explore ways to enhance our offerings. Thank you for choosing to stay with us, and we look forward to welcoming you back for an even better experience... read more
It was ok
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest comments and are glad to hear that your stay was okay. Our team is always striving to improve our services and facilities to provide a more comfortable and enjoyable experience for all our guests. We value your input and hope to have the opportunity to better exceed your expectations during your next visit. Sincerely, Hotel Management
Not awful, but not great A few issues- key card didn't work in one of the outside doors, 2 lamps in the room didn't work, toilet seat was barely screwed on to the toilet. Bed was clean and relatively comfortable and the heat/ac worked well. Good for a quick overnight.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the key card, lamps, and toilet seat. Our maintenance team will address these concerns to ensure they are promptly fixed. We’re glad to hear the bed was comfortable and the heating/AC worked well for your stay. We strive to provide a better experience for all our guests, and your comments will help us improve. We hope you give us another chance to welcome you back and provide a more seamless stay. Sincerely, Hotel Management
TV was not working when I checked in. Room needed a refresh.
If you’ve ever stayed at an Extended Stay American, then you’re aware of the deal. It’s a mix of longer term residents and travelers, that inherently brings a certain atmosphere. It’s not luxury, it’s not quiet, and the breakfast is not robust. However, the staff is friendly, the rooms are generally clean (if not very worn in), and for the price, it’s hard to expect much more. I wouldn’t choose it for a family vacation or a romantic getaway, but for a night or two passing through, it’s worth a look.
Business response:
Dear Guest, Thank you for your detailed feedback. We appreciate your understanding of the nature of Extended Stay America and are glad to hear you found our staff friendly and the rooms generally clean. While we aim to provide value and comfort, we understand that the atmosphere may not be suited for all occasions. We hope to continue offering you a comfortable stay during your travels and look forward to welcoming you back whenever you're passing through again!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,242 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.