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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes.. Heat when I needed it. Yes Air conditioner when needed. Thank You for my stay.
Everything was nice no issues
Business response:
Dear Guest, It’s great to hear that your stay went smoothly and that everything met your expectations. Our team works hard to create a comfortable and pleasant experience for every guest, so your kind feedback truly means a lot. Thank you for taking the time to share your thoughts and for choosing Extended Stay America. We look forward to welcoming you back again on your next visit. Sincerely, Hotel Management
Breakfast non existent. Parking lot tight. Paper thin walls.
There were many things wrong. First the parking lot was awful. Snow and ice all around. The sidewalk as well. My wife has a hard time walking so she had to be careful. The room didn't have anything in it when it came to stuff for the kitchen area. Had to call housekeeping for a list of what we needed. No towel to dry our hands with. The TV remote didn't work well. A minor issue. Trash was left by the elevator for a while.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the inconveniences you encountered during your stay. Guest safety and comfort remain a priority, especially during winter conditions. For convenience, cookware and dishware are available at the front desk upon request, and we apologize if this was not clearly communicated. We also regret the housekeeping and maintenance concerns you mentioned. Your feedback is appreciated and will be shared with our team to help enhance the overall guest ... read more
Room was okay, kitchen faucet needs to be replaced and the toilet was not firmly secured to the floor. The furniture could use touch up due to fading color and the torn carpet needs replacement. Aside from these issues, the overall studio looked good!
Business response:
Dear Guest, Thank you for sharing your feedback with us. While we’re glad to hear that, overall, the room looked good and met your expectations in some ways, we regret that the condition of certain fixtures and finishes impacted your experience. The concerns regarding the kitchen faucet and the stability of the toilet have been shared with our maintenance team so these issues can be promptly addressed. Additionally, your comments about the furniture and carpeting have also been noted as part of our ongoing efforts to priorit... read more
Clean Rooms
Business response:
Dear Guest, Clean rooms are always wonderful to hear about! We’re so glad you enjoyed a fresh and well-prepared space during your visit. Providing a comfortable and tidy environment is a top priority for us at Extended Stay America, and your feedback lets us know we’re on the right track. Thank you for taking a moment to share your experience. We look forward to welcoming you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.