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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had stain on blanket, elevator didnt work. Rust on fridge
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We appreciate you bringing these details to our attention, as they help us continue enhancing the comfort and upkeep of our accommodations. Our team regularly reviews guest feedback to ensure every stay feels fresh and well cared for, and your observations will certainly guide those efforts. We’re always working to improve the overall guest experience. It would be a pleasure to welcome you back in the future so you can enjoy the improvements we’re making throughout the... read more
The hotel is pretty shabby. There were no real glasses in the room, no ice, I had to wait 25 minutes for coffee to brew in the morning. Breakfast is a Nutragrain bar or small packaged muffin and there is no non-sweetened creamer for the coffee. Broken furniture in the room, sticky floor, no real hot water, rusty fridge door, and the elevator floor was dirty, no shampoo available, so although I wasn't expecting anything fancy, I was not expecting bare bones amenities. The fridge was clean inside and the bathroom was clean eno... read more
Business response:
Dear Christine, Thank you for sharing your experience and for recognizing the efforts of our staff. We sincerely apologize that many aspects of your stay did not meet expectations, from amenities to room conditions. Your feedback has been shared with our housekeeping and maintenance teams to ensure improvements and a more comfortable, well-prepared environment for future guests. We truly value your comments, as they help us enhance our services. We hope you will consider giving us another opportunity to provide a more pleasa... read more
If you are looking for somewhere cheap to stay this place is fine, however you get what you pay for (property was worn down, mattress was not the quality you get in something like a Hyatt or Holiday Inn). The room was clean. No toiletries other than a small bar soap and you could ask for "bar shampoo" at the desk. Safe area but outer doors are not locked at night.
Business response:
Dear Virginia, Thank you for sharing your feedback. We appreciate your positive remarks about the cleanliness of your room and the safety of the area. We apologize for any inconvenience caused by the condition of the property and the limited amenities provided. Your comments have been shared with our team to help guide future improvements and enhance the guest experience. We hope you will consider staying with us again, so we have the opportunity to provide a more comfortable and enjoyable visit that better reflects the qual... read more
The room was clean but in serious need of upgrade. The door deadbolt didnt work because it looks like the door had been kicked open. The fridge door was rusty. Inside was clean, though. It was quiet and convenient location
Business response:
Dear John, Thank you for taking the time to share your experience. We are glad to hear that you found the room clean, quiet, and conveniently located. However, we sincerely apologize for the maintenance issues you encountered, including the door and refrigerator concerns. Your feedback is essential in helping us prioritize improvements and ensure a safer, more comfortable environment for our guests. We hope you’ll consider returning, allowing us to provide a more refreshed and enjoyable stay in the future. Sincerely, Hotel M... read more
Great location. Everything good about the stay
It was nice that they made our early check in possible, and that they were pleasant and accommodating. It was rather disturbing that they scanned my wife’s driver’s license as well, with no satisfactory response as to why and what was intended with the data. The air conditioning/heating unit gave off a peculiar odor when we turned it on, so we did not use it for the stay. The shower handle had to be cranked off quite forcefully to stop the water, and cranked equally hard to start the water.
This place is pretty run down, and the room was very bare and had a lot of damage. BUT, the people were wonderful and if we needed anything, they figured out how to get it to us. There are no ice machines on the property, but ice trays in room, but a couple of them tasted bad. The place was 'somewhat clean' but smelled like pot in the hallways and urine by the doors (yes, even inside). The rooms (we had 2) all had a smell like smokers had been there. We were there 5 nights, and no cleaning service at all, but that's okay, we... read more
Business response:
Dear Susan, Thank you for taking the time to share your experience. We are pleased to know our team provided helpful service during your stay, but we sincerely apologize for the maintenance and cleanliness issues you encountered. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate improvements. We truly regret that your stay did not meet expectations and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable visit in the future. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.