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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Person who checked us in was very nice but the person who checked me out was a little tense with her tone of voice. The lobby smells like pot and the room was not as clean as it should have been. The building is “worn” in general and the room had a horrible chemical smell. Lots of dust in corners. Rust spots on bathroom ceiling and in kitchenette area. Little loud at night. Hallways smell like pot. It doesn’t feel like you are staying in a nice hotel. It feels dumpy and a little creepy. Breakfast-no creamer for coffee and br... read more
Business response:
Dear Guest, We sincerely appreciate your feedback and regret to hear that your recent stay did not meet your expectations. We apologize for the issues you experienced during your checkout. We take your comments seriously and will address the cleanliness and maintenance of our facilities to enhance our guests' comfort. Please know that your experience is important to us, and we are committed to making necessary improvements. Thank you for bringing these matters to our attention. On a positive note, we are glad our check-in st... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.