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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay from start to finish! Check-in was easy, and the staff were super helpful—gave me the rundown on breakfast and pointed out some local spots in the neighborhood. Tons of parking, including a few spots in front and on the sides, but the real gem is the huge lot in the back. If you park back there, chances are you’ll have a clear view of your car from your room—very convenient and secure! The room was spacious and peaceful—perfect for prepping for my major exam. I actually ended up booking an extra night just to unwi... read more
Healthy food at breakfast is good and inexpensive to offer; Fruit, nuts, water.
Very good stay no complaint Amazing! we only stayed to sleep for one night. We never had any problems. My only comment was we can hear the highway noise but it was not too loud that would interrupt sleep.
We only stayed for overnight sleep. The beddings and towels are clean. Telephone is not working and dusty. We did not use any of the kitchen stuff but generally good. Front desk is helpful. Thank you for a clean room.
Business response:
Dear Rica, Thank you for taking the time to share your experience with us. We’re glad to hear that you found the room clean, the beddings and towels fresh, and our front desk team helpful during your overnight stay. We truly appreciate your kind words. However, we apologize for the inconvenience caused by the non-functioning and dusty telephone. Your feedback has been shared with our maintenance and housekeeping teams to ensure this is promptly addressed and prevented in the future. Your comments help us improve, and we’re g... read more
A nice stay It was a pleasant stay! The front desk staff were always so kind. Thank you again.
Business response:
Dear Guest, Thank you for your feedback. We’re delighted to hear you had a pleasant stay and that our front desk staff made a positive impact with their kindness. Providing warm and welcoming service is very important to us, and it’s wonderful to know we succeeded in making your visit enjoyable. We look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management
Pricing, great location to the interstate. Breakfast is a grab and go, simple needs
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found our pricing reasonable and our location convenient for easy access to the interstate. We appreciate your comments regarding our breakfast service, which is designed as a simple grab-and-go option to accommodate guests on the move. Your input is valuable, and we will continue to explore ways to enhance our offerings. Thank you for choosing to stay with us, and we look forward to welcoming you back for an even better experience... read more
It was ok
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest comments and are glad to hear that your stay was okay. Our team is always striving to improve our services and facilities to provide a more comfortable and enjoyable experience for all our guests. We value your input and hope to have the opportunity to better exceed your expectations during your next visit. Sincerely, Hotel Management
Not awful, but not great A few issues- key card didn't work in one of the outside doors, 2 lamps in the room didn't work, toilet seat was barely screwed on to the toilet. Bed was clean and relatively comfortable and the heat/ac worked well. Good for a quick overnight.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the key card, lamps, and toilet seat. Our maintenance team will address these concerns to ensure they are promptly fixed. We’re glad to hear the bed was comfortable and the heating/AC worked well for your stay. We strive to provide a better experience for all our guests, and your comments will help us improve. We hope you give us another chance to welcome you back and provide a more seamless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,118 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.