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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
yes
Le robinet du bain brisé, le support pour le papier de toilette brisé, propreté laisse à désirer. Mur et plafond sale, porte d’entrée de la chambre dans un état lamentable. Nous n’y retournerons pas et pourtant, nous ne pas sommes difficile.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry to learn about the issues you encountered, including the condition of the fixtures and the upkeep concerns. We understand how disappointing this must have been, and we regret that your visit did not reflect the standards we strive to maintain. Your feedback is extremely valuable, and it will be used to guide improvements so situations like this are prevented. Although we recognize your hesitation to return, we hope you consider giving us another op... read more
Elevator was not working the whole weekend.
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We understand how challenging it can be when a key feature isn’t available, and we appreciate your patience throughout your stay. It means a lot that you still offered a favorable overall rating and chose Extended Stay America for your visit. Your comments help guide our continued improvements, and we hope to welcome you back for an even smoother experience. Sincerely, Hotel Management
Had stain on blanket, elevator didnt work. Rust on fridge
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We appreciate you bringing these details to our attention, as they help us continue enhancing the comfort and upkeep of our accommodations. Our team regularly reviews guest feedback to ensure every stay feels fresh and well cared for, and your observations will certainly guide those efforts. We’re always working to improve the overall guest experience. It would be a pleasure to welcome you back in the future so you can enjoy the improvements we’re making throughout the... read more
The room smelled horrible!! A first floor room and the window didn't lock all the way which wasn't very secure at all. The other guests continued to prop the outside door open to allow access to anyone wanting acess to the horel.
Business response:
Dear Guest, We sincerely apologise for the inconvenience you faced and truly appreciate you taking the time to share these details. It’s concerning to know about the issue with the window lock, as well as the cleanliness concern in your room. We completely understand how this could have affected your sense of comfort, and our team will be addressing both matters immediately to ensure a better experience for future guests. We also regret the situation you described regarding the outside door. Guest safety is very important to... read more
Room was in sad shape and in serious need of updating. Damaged furniture. Rusty refrigerator. Owner needs to put some money into it.
Business response:
Dear Guest, Thank you for sharing your feedback and observations. We regret that the accommodations did not meet your expectations and understand how this affected your overall impression. Your comments are important, and we have passed them along to our management team for review as we continue to make improvements. We appreciate your honesty and hope you will consider returning so we can provide a more refreshed and comfortable experience. Sincerely, Hotel Management
Very poor managment, multiple challenges overall, but no bugs :-) If you want to know more, just ask
Business response:
Dear Kat, Thank you for taking the time to provide your feedback. We sincerely apologize for the challenges you experienced during your stay and regret that management did not meet your expectations. While we are pleased to hear there were no pest issues, we recognize that this does not fully address the difficulties you faced. Your comments are important and will help guide improvements to ensure a smoother and more comfortable experience for future guests. We hope you might consider giving us another opportunity to provide... read more
The room we stayed in was not like the photos. The beds had been recently updated and were clean, but the carpet was definitely a few decades old, and disgusting. There was a lot of noise outside in the wee hours of the morning, a group of people arguing loudly. I would not choose to stay here again.
Business response:
Dear Sara, Thank you for taking the time to share your feedback. We are glad the updated beds met your expectations, but we sincerely apologize for the discomfort caused by the condition of the carpet and the disturbances outside during your stay. Your comments have been shared with our team to help improve both the maintenance of our rooms and the overall guest experience. We truly value your insights and hope you will consider giving us another opportunity in the future, so we can provide a stay that is more comfortable, r... read more
This place is pretty run down, and the room was very bare and had a lot of damage. BUT, the people were wonderful and if we needed anything, they figured out how to get it to us. There are no ice machines on the property, but ice trays in room, but a couple of them tasted bad. The place was 'somewhat clean' but smelled like pot in the hallways and urine by the doors (yes, even inside). The rooms (we had 2) all had a smell like smokers had been there. We were there 5 nights, and no cleaning service at all, but that's okay, we... read more
Business response:
Dear Susan, Thank you for taking the time to share your experience. We are pleased to know our team provided helpful service during your stay, but we sincerely apologize for the maintenance and cleanliness issues you encountered. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate improvements. We truly regret that your stay did not meet expectations and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable visit in the future. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.