This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a bit pricey for what it is. The property and room seemed a bit dated. Also, the piercing fire alarm went off on Sunday at 7am which made for a fantastic wake-up. Apparently, it had already gone off a day or two before....
Business response:
Dear Philippe, Thank you for sharing your thoughts. We apologize that your stay didn't meet expectations, particularly regarding the condition of the property and the early morning disruption caused by the fire alarm going off. We understand the importance of providing a comfortable and peaceful environment for our guests and sincerely regret falling short in this regard. We take our guest's concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opport... read more
Friendly and courteous staff. Interesting guests. Barracks-style bed frame. No hangers. Doors didn't close too well.
Business response:
Dear Terrence,Thank you for your amazing feedback! We are delighted to hear that you felt welcomed by our friendly staff at Extended Stay America. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management
Very friendly and helpful staff. Guests were smoking near property even though posted not to do so.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,226 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.