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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasnt clean, mold on ceiling, mold in bathroom, bed wasnt made
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are deeply sorry that your accommodations did not meet acceptable standards and for the discomfort this caused during your stay. Your concerns regarding cleanliness and maintenance are taken very seriously and have been shared with our team to ensure corrective action and ongoing improvements. While occasional oversights can occur, this does not reflect the quality we strive to provide. We sincerely apologize for the inconvenience and hope you might consi... read more
Very run down hotel. Entire building and the rooms were old and tired and stained and scuffed.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. While we regret that your visit did not meet expectations, we appreciate your candid input, as it helps guide future enhancements. Please accept our sincere apologies for the aspects of your stay that caused disappointment. We are actively reviewing conditions across the property and working toward meaningful upgrades to improve overall comfort and presentation. Your feedback has been shared with our team, and we hope you will consider returning in the futu... read more
Staff really didn't know how to do their job & also didnt pay attention to their system & just tried to open my room door & say I wasnt supposed to be there even though I paid for 2 nights
Business response:
Dear Guest, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you. Sincerely, Hotel Management
Room was clean, and with my work hours I got a muffin as a snack after work 😋
Business response:
Dear Guest, Thank you for sharing your feedback on Extended Stay America. We are glad to hear that you found your room clean and that our grab-and-go breakfast pleased you. Your comments mean a lot to us, and we look forward to welcoming you back for another comfortable stay. Sincerely, Hotel Management
The room was very good, and the heat worked very well. The lobby staff were also very friendly. There were two issues - whoever was in the room before had put the iron on the window to bring cool air in, which I eventually found and took off. The TV didn't work very well - the signal kept breaking up every five seconds. Those were the only problems in what was otherwise a very good experience.
Awful. Three different rooms because the place is in shambles. First room freezing cold the window was broken when we got in, second room tub wouldn’t drain tried to plunge and brought up gross debris and wouldn’t drain. No maintenance personnel and no help with issues. Third room were only double beds and in terrible shape. A strong smell of pot coming from the hallway. Terrible experience and will never go back.
Business response:
Dear Guest, Thank you for sharing your experience, and we are genuinely sorry for the multiple challenges you encountered during your stay. We understand how frustrating it must have been to face issues with room conditions, maintenance, and overall comfort, and we sincerely apologize for the disruption and discomfort this caused. While certain situations can be challenging to anticipate, your feedback is invaluable in helping us improve our maintenance response, room readiness, and overall guest environment. We deeply regre... read more
The room was large and comfortable. The staff was nice and the location was great
Business response:
Dear Guest, It is wonderful to know your stay felt so comfortable and inviting. We are glad the team made a positive impression and that the setting suited your needs throughout your visit. Feedback like yours helps us keep delivering memorable experiences. Thank u for choosing Extended Stay America, and we’d be delighted to welcome you back for another relaxing and enjoyable stay. Sincerely, Hotel Management
Get what you pay for.
Business response:
Dear Guest, Thank you for your recent stay and for sharing your feedback. We are dedicated to providing you with an even better experience the next time you visit. It would be a pleasure to serve you again in the future. Sincerely, Hotel Management
Upon an initial entrance, this hotel rooms floors are dusty look like they haven’t been swept in awhile. they’re bathtub and bathroom sink would constantly fill up with water because the drains are clogged. The bathtub and sink would have pieces of hair and white stuff coming out in the water was filling up. And then as you would expect the water takes a while to drain like over 30 minutes. The bathtubs also looks like it hasn’t been cleaned thoroughly in a while. The floor that I was on reeked of marijuana, despite no smoki... read more
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. Your description makes it clear that the condition of the space and the environment did not meet the standards you have come to expect; this is not the impression we want anyone to leave with. Our housekeeping and maintenance teams will be notified to address the issues you outlined, to prevent similar situations going forward. We appreciate your patience and hope for the chance to provide a much seamless visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.