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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Norma, wesincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was fine. The room was clean.
Business response:
Glenn, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Close enough to downtown with out the congestion. Plenty of eating choices.
Business response:
Thank you for sharing your experience at Extended Stay America. It is a pleasure to know you liked our convenient location close to many eateries and that you had a great stay with us. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Dirty hotel, booking time it’s showed free breakfast but they serve only free coffe nd instant oat meal. Better stay away from this place
Business response:
Vinu, thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider staying with us again. Sincerely, Hotel Management
The room was supposed to be non-smoking, but cigarette smoke poured in from the bathroom vent on the 2nd night we were there. The refrigerator was too cold and all of our food froze the first night there.
Business response:
Carolyn, thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Hotel needs updating. I also noticed others complaining about the breakfast - each room has a kitchen, who needs breakfast? NICEST staff, very accommodating.
Business response:
Thanks for the kind review of Extended Stay America. We are thrilled to know you liked the courteous service provided by our staff and that you had a great stay with us. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
I have stayed many times due to location and price. It can't be beat. Just keep in mind you get what you pay for. The rooms are tidy and quiet. I did have a hard time sleeping. There was a drip coming from the bathrrom. I did not call anyone as it was very late in the night. This also happend on a previous stay as well. I also was awakend by the ac turning on and off all night. Otherwise a decent stay.
Business response:
Jennifer, it feels good to know you are a loyal guest at Extended Stay America. We are delighted to read you liked our affordable price and the convenience our location offers. That being said, we are sorry for the issues you had during your last two stays, we have discussed your feedback with the maintenance teams for review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.