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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"It's cheap for a reason" should be their slogan. My first thought walking in was, "what's that smell?" It wasn't a bad smell exactly, but it was powerful, as if they mixed all their cleaning fluids and scrubbed the front extra hard. What followed was a descent into a cramped, dimly-lit, brown-and-beige abyss. A six-legged insect greeted me in my hotel room. The first of four or five before the end. There is NO SERVICE in the hotel. No housekeeping. The front desk can't bring things to your room. If you need it you carry it ... read more
Business response:
Dear Aaron, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
People were friendly and helpful. The property is old, rundown. The rooms were not clean with stained bathrooms and refrigerator.
Business response:
Dear Rekha, Thank you for sharing your feedback with us. We're pleased to hear that our staff were friendly and helpful during your stay. However, we apologize for any inconvenience caused by the condition of our property. We take cleanliness seriously, and we will address the issues you mentioned to ensure a better experience for all our guests. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
terrible place to stay, no clean, will never stay there
Business response:
Dear SUJATHA, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Rochester.Sincer... read more
So bad don’t recommend
Business response:
Dear Sanjay, Thank you for being our guest. We are sorry we failed to meet your expectations and hope you will accept our apologies for the experience you encountered. Our goal is to provide each guest with a wonderful hotel experience, and we have shared your feedback with the respective team members. Thank you for pointing this out, as it will help us improve. Please allow us to provide you with the hospitality you expected during this trip.Sincerely,Hotel Management
I arrived and was told that my reservation had been cancelled by the hotel due to overbooking and that Expedia had been notified. There was no record that Expedia had been notified and Expedia did not attempt to contact me by, phone, text or email. The woman at the desk at 11:00 PM was the most rude recepionist I have ever encountered. The lobby was filthy. Facts
Business response:
Dear Thomas, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services and reach out for further assistance. We hope to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management
This was not a great place to stay. No dishes in the kitchen. Very run down.
Business response:
Dear Ali, Thank you for being our guest. It isn't enjoyable to know your experience with us. The condition of the hotel and its room was not your expectation, and we are sharing the remarks with our concerned individual to look into the matter. Also, we are sorry you were unaware of the kitchenware policy. We will instruct our front desk to mention details during check-in that those are kept with the front desk to ensure cleanliness and will be delivered as requested. Please try us again and revisit us another time for an im... read more
College a visits Kitchen was not clean. But bathroom, bedding was. The entrance was shabby as well as furniture. The elevator looked like it hadn’t been swept or mopped in a few weeks. The staff was very friendly and informative.
Business response:
Dear Shaney, Thank you for taking the time to evaluate our hotel. We always aim to provide services beyond our guests' expectations; therefore, we regret failing you on this visit. We apologize if we overlooked some areas while servicing our property. While this does not change your experience, we have addressed your concerns with our housekeeping team to provide a clean and well-maintained environment for every guest constantly. Thank you for informing us about these issues, as we are fully committed to enhancing our guest ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,126 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.