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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful.......just plain awful!! Having stayed in MANY Extended Stay America hotels as I work throughout the county..... I have to say this is one of the worst hotels I have ever stayed in!! No cooking utensils.....no coffee..... Plus it was just overall dirty!! Even the floor was gross. THANK GOD I was able to get out of this longer term stay after only one night!!
Business response:
Dear Gregory, Please accept our apologies for not meeting your expectations during your visit. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future gues... read more
It was a dirty entrance, rug needed vacuuming, elevator was dirty too. The first room was awful and smelled of chemical cleaners. Mold in the bathroom. It needs an overhaul of maintenance. The rug was stained. The Formica counter tops worn. The TV was broken. We moved to a different room.
Business response:
Dear Patricia, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Got there at 11p and they didn't have a room, and it's just as well as while I was waiting they had a power failure and couldn't generate new keys even if they had a room. The place was also fithy, so I'm almost glad I couldn't stay there.
Business response:
Dear Guest, We appreciate you choosing us and providing your feedback. It isn't delightful to read about your experience at our hotel. It is not the impression we like our guests to have when they visit us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. Please consider this an isolated incident and allow us to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management
First as you walk into the lobby they welcome you with a carpet covered with dirt and stained reception windows. You can always tell what kind of place it is by it's entrance.This place was extremely dirty. Bed sheets have never been changed, so gross. Someones hair all around the room and in the kitchen sink, greasy spotted microwave with food particles inside and outside, rusty fridge and the best addition to it is the only chair in the room which was broken. So no place to sit besides one armchair and a bed. Like why woul... read more
Business response:
Dear Vepa, Thank you for posting a review of your stay. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay; therefore, we apologize that we did not provide you with the flawless experience you deserve, Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is different, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Man... read more
Checking in seemed to have bothered the woman working, who was upset she was off of work but had to stay to help us. We asked for the dishes and she told us to come back in 30minutes when she wasn’t there. The room smelled horribly of cigarettes, bed was uncomfortable, and the shower only flowed through the bottom so we could only take a bath. Outside people were partying in the parking lot til 4am, and inside the halls people were fighting and banging on the walls to the point where we felt unsafe. Neither one of us got any... read more
Business response:
Dear Stephanie, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us, and we will address it adequately. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,126 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.