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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whoever the cleaner’s is are lazy My key wouldn’t work to my room so I had to keep going back and forth to the first level. The third time I just called the front desk and made them come to me. Then to top that off when I finally get in my room there’s big dead flys everywhere even on the bed. I switched rooms to a lower level one and it smelled like cigarettes in there. I just said forget it and settled but was definitely
Business response:
Dear DeMarco, We are genuinely sorry about the inconvenience you experienced with your room key and the housekeeping oversight during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
The property was over booked.
Business response:
Dear David, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we ... read more
The property was not clean. Room portion was good for sure a cheap price but if only it was clean. Some woman was screaming how 4 people have died here either of over dose or etc. When I stayed someone actually did die, medical examiners and sheriffs surrounded the property. Overall, terrible experience because of the uncleanliness and unsafe area. The room was not clean, stains everywhere.
Business response:
Dear Arefina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I won't be staying there again It was not a good stay, the hotel was not clean. The workers were not helpful. They kept passing me off to another clerk just to check-in. My bathroom sink was clogged, they had no silverware. It was not a happy stay
Business response:
Dear Cynthia, Thank you for sharing your review. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
nothing
Business response:
Dear Mian, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
Way overpriced for the quality and condition of the room.
Business response:
Dear Ravi, Thank you for taking the time to post a review of your time with us. We were disappointed to read that our accommodations did not provide the value you were hoping for. We will certainly share your opinions regarding the price of your visit appropriately. Your feedback is essential as we continually focus on advancing our guest experience. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,126 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.