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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful. Bed sheets looked dirty and stained. No pillow covers. The whole place is a run down dump. Staff at check in and check out were ok, but overnight staff was ignorant and unhelpful. I would never recommend this place to anyone.
Business response:
Dear Kevin, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anoth... read more
Dirty. Rude evening staff. Bugs bugs bugs. The whole building reeked of Marijuana smoke.
Business response:
Dear Duane, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Your hallways was smelling of cigarettes. The smell did not go away until we checked out. We had to fumigate the room via the purchasing of air fresheners from dollar tree. Juno stay we have to keep the windows open. Definitely a bad experience of my wife
Business response:
Dear David, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Never stay I was too tired to go somewhere else, otherwise I would have never checked in. The room they gave me I refused to go in. They gave me another room that I excepted. This place is dirty inside and outside. Litter through out the building. Out side litter and dog poop everywhere. Disgusting. The building smelled as soon as you entered to check in. Many other issue. The one good thing I can say, I only was there ONE DAY. NEVER AGAIN
Business response:
Dear Kenneth, Thank you for taking the time to write a review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel ... read more
1. Receptionist upon check-in did not display the "welcome; we are glad to have you as our guest" persona. 2. The grab-and-go breakfast was abysmal. Sunday at 9 am, there wasn't anything (receptionist told me they had run out of everything, and admitted that many guests were upset); Monday at 7:30 am, there was only coffee. A family of four stared at the coffee and asked me where the breakfast was. I told them that they probably ran out again. Very sad! 3. My bathroom towel rack and toilet paper holder were both broken. The ... read more
Business response:
Dear Aaron, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your comfort and satis... read more
The bathroom toliet did not flush no hot water and the desk was broken sticky floor
Business response:
Dear Jamera, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.