This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I could not stay in this facility. It was dirty. Beds were not changed. They are supposed to be refunding my night.
Business response:
Dear Justin, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for anything overlooked during your visit. We have shared your feedback with our housekeeping staff to rectify this immediately. Please feel free to reach out to the hotel directly for further assistance and give us another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Will not use orbitz again for hotel reservation. 600 for the night, and place was empty. No coffee pot in room. Free breakfast was nutrigrain bar and coffee. Stairways, hallways and elevator smelled like skunk. No room service. Anything I needed was extra...ie coffee pot.
Business response:
Dear Ronald, We apologize for your disappointing experience with your hotel reservation through Orbitz. We apologize for the absence of a coffee pot, limited breakfast options, unpleasant smells, and the lack of room service. We take your feedback seriously and will work to improve our amenities and services. Please give us another chance to provide a better stay in the future.Sincerely,Hotel Management
Free wifi was useless because it didn't connect to the internet. Instead you get options to pay to "upgrade" to actually get internet access. The rooms was barebones - and no desk to write or use with laptop.
Business response:
Dear John, Thank you for being our guest and for your feedback. We apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. Our service provider has been made aware of the issue, and we thank you for bringing this to our attention. It was a pleasure hosting your visit, and we hope to see you again whenever you return to the city.Sincerely,Hotel Management
Dump Place was definitely not up to any standards...they turned away 4 of my 6 rooms that I reserved because others "Extended their stay" and screwed me out of rooms...but looks like I dodged a bullet...paid only a little more and stayed at a hotel that looked brand new. Avoid this hole in the ground...you'll be glad you did.
Business response:
Dear Raymond, Thank you for leaving a review of your recent stay with us. I apologize for the inconvenience caused by being unable to accommodate all of your reserved rooms due to the extended stays of other guests. We understand how frustrating it can be and do our best to prevent this from happening, but sometimes it is out of our control. I am sorry that your overall experience did not meet your expectations. We take all feedback seriously and will use your comments to improve our services and facilities for future guests... read more
Well I booked a double bed room through Expedia and when I got there they didn’t have any available. Expedias fault. The place is dirty, the one morning there was no breakfast not even coffee, if it’s extended stay why don’t they have a breakfast room with hot food not just oatmeal packets. Staff was friendly.
Business response:
Dear Christina, Please accept our apologies for the disappointing experience you had with us. While we are pleased that you loved the hospitable service you received from our staff, we apologize for not meeting your expectations in the outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns have been shared with our team, and will ensure we are more diligen... read more
I didn’t like anything
Business response:
Dear Shelicka, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Disorganized and run down looking.
Business response:
Dear Kaitlin, Thank you for choosing us and reviewing your experience. We value your comments as we continually grow and improve from our guest's feedback. We regret this visit did not meet your expectations and hope you will accept our apologies for the inconvenience. We will share your remarks with the concerned individuals to see what went wrong and prevent future occurrences. We hope you consider this an isolated incident and revisit us for a more satisfying stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,126 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.