Extended Stay America - Rochester - Henrietta

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Lasana, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Lisa, thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad overall you had a pleasant stay and that you liked our location. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for sharing your concerns. We apologize for the reservation issues you had which, led to an unpleasant experience. We are sorry for the inconvenience caused, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Ellie, thank you for sharing your feedback. We apologize you did not experience the best from some of our associates upon your arrival. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. We hope you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management