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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Underwhelming There was an odor in the hallway. There needs to be either more or thicker pillows. The included "breakfast"; packaged muffins and granola bars; what, am I at the local gas station. The kitchenette was nice but entirely useless. Likely will NOT be returning.
Business response:
Jeffrey, we appreciate you for selecting us and for sharing details about your stay. We apologize for the inconvenience you had due to the odor issue. Your feedback for the odor in the hallway is discussed with the housekeeping team to the deep cleaning. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will help you choose us again on y... read more
For the price we payed, it was not bad. The room was clean, but, nothing fancy.
Business response:
Kapila, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and were happy with our affordable rates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
It was easy to get to with good connecting toads. The poperty was worn. The rugs needed cleaning or replacing. It was noisy. I could hear people in the halls and above me until late at night. The stove burners took a long time to heat up. The breakfast bar didnt have any fruit or yogart, just small muffins and granola bars.
Business response:
Thank you for your review of your recent visit. Although you liked our convenient location, we apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for the noise issue you encountered due to other guests. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We will share your valuable comments regarding our grab-and-go breakfast with our Brand... read more
The room could have been cleaner. There was dog hair, stained sheets and the chair was dirty. The hotel is back a ways from the road and kind of secluded which makes the area a little bit more sketchy. There didn't appear to be any surveillance cameras outside, which would have been nice. On a positive note though the staff was very nice and friendly. We paid a little over a $100 for a Friday night. Considering all I mentioned above, it was way overpriced for the condition. Don't plan to stay here again.
Business response:
Thank you for your review. We regret that you felt the value of our accommodations did not match your expectations and are sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also regret that you felt unsafe while you were here. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure... read more
Hotel is under renovation. Toilet seal leaked. Definitely needs the interior worked on. Exterior is deceptively nice but the interior is lackluster at best.
Business response:
Susan, thank you for being our guest. We are sorry the interior of our hotel was not to your expectations and regret the inconvenience it caused. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.