Extended Stay America - Rochester - Henrietta

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Mike, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and liked our well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shawn, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us at Extended Stay America. We are glad to know you loved your well-appointed room and that the kitchenette was an added convenience for you. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great stay and that you appreciated the cleanliness of our property. Thank you for choosing our hotel, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We are truly sorry for the maintenance issue and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chanc... read more