This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Elevators need to be clean and disinfected the microwave had no glass plate to heat up my food the refrigerator was old The furniture should be updated for the price that they charge
Business response:
Thank you for your review. We are very sorry for not meeting your expectations with the condition and cleanliness of our hotel. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
I enjoyed my stay and look forward staying there again in the near future.
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our hospitality met all of your expectations for a perfect stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
I liked the kitchen and the comfortability of the bed. Checking out was easy and the man who checked us in was very informative and kind.
Business response:
Katie, thank you for taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you liked your comfortable suite and fully equipped kitchen, along with the friendly staff. We look forward to your next visit. Sincerely, Hotel Management
A nice stay overall It was very peaceful. Overall was better then most hotels I’ve stayed in. Covers had us a little itchy and bathroom hadn’t been cleaned
Business response:
Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. However, we are sorry for the housekeeping issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Hotel was generally unkempt and shoddy = uncomfortable
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the cleanliness issues you had. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.