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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unpleasant stay The place was run down, unpleasant smell in the hallway, the floor stuck to your shoes, no hair dryer in the room, the cord had been cut off, cigarette burns on the bathroom sink, the battery compartment on the TV control was missing causing the batteries to keep falling out. I would NOT recommend this place to anyone. I believe people actually live here for months at a time. It was very disappointing
Business response:
Dear Darlene, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Never stay at this hotel The room was smelly.
Business response:
Dear Guest, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
It was not what I expected - it was okay & I would stay there again but for a few dollars more I would stay somewhere else.
Business response:
Dear Kathleen, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Hotel Management
They cancelled our reservation while we were in transit. The desk clerk was too busy not caring to even help us. We were in the lobby for at least an hour working three cell phones trying to locate an suitable replacement and had to go 60 miles away. While we were there, we noticed that the place smelled awful and guests were complaining about the room conditions and one went as far as to fixing a smoke detector himself. this place is a disaster. Please avoid this location. When we left, the parking lot wase empty so for som... read more
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
It was just ok. Check in went smoothly. It would have been more efficient if the signature pad was working on the lobby side of the counter, so the receptionist didn't have to keep positioning hers through the opening each time. The receptionist that checked us in was very friendly and made us laugh. Our room floor was dirty. It was obvious the dirt was swept to the corners of the bathroom. This hotel would in a pinch.
Business response:
Dear Wendy, We appreciate your feedback on your recent stay. It's great to hear that the check-in process was smooth and you found the receptionist friendly. We're sorry to hear about the cleanliness concern, and we'll certainly address this to ensure our rooms meet our high standards. Thank you for choosing our hotel, and we hope you consider staying with us again in the future. Your satisfaction is important to us.Sincerely,Hotel Management
There was a lack of registration desk personnel. The room was clean and acceptable. Since no service is offered for an extended stay of only 4 days without additional cost, additional waste containers would be appropriate. it was generally quiet and some odors of cooking were very enticing as I was in the hallway. If there was an ice machine available or ice cube tray in the frig, that would have been nice.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. Although you had a pleasant stay, we are sorry for not giving you a perfect one. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.