This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing
Business response:
Dear Mian, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
Way overpriced for the quality and condition of the room.
Business response:
Dear Ravi, Thank you for taking the time to post a review of your time with us. We were disappointed to read that our accommodations did not provide the value you were hoping for. We will certainly share your opinions regarding the price of your visit appropriately. Your feedback is essential as we continually focus on advancing our guest experience. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
"It's cheap for a reason" should be their slogan. My first thought walking in was, "what's that smell?" It wasn't a bad smell exactly, but it was powerful, as if they mixed all their cleaning fluids and scrubbed the front extra hard. What followed was a descent into a cramped, dimly-lit, brown-and-beige abyss. A six-legged insect greeted me in my hotel room. The first of four or five before the end. There is NO SERVICE in the hotel. No housekeeping. The front desk can't bring things to your room. If you need it you carry it ... read more
Business response:
Dear Aaron, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
People were friendly and helpful. The property is old, rundown. The rooms were not clean with stained bathrooms and refrigerator.
Business response:
Dear Rekha, Thank you for sharing your feedback with us. We're pleased to hear that our staff were friendly and helpful during your stay. However, we apologize for any inconvenience caused by the condition of our property. We take cleanliness seriously, and we will address the issues you mentioned to ensure a better experience for all our guests. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.