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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean rooms nice location disappointing continental breakfast stopped at 930
Business response:
Thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your comfortable room and that you found our location convenient for your plans. However, we regret any inconvenience you had. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Confortable. Good value. Good location I don’t have any negative to say. Rooms are comfortable with what you need. Kitchen and desk are very convenient for people that need to work from there.
Business response:
Nadia, thank you for being a guest at Extended Stay America. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room, which made your stay a relaxing one. It was also pleasing to know you liked having a kitchen for your use. Your gracious review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management
Breakfast is a grab and go with coffee/ tea and some packaged muffins and granola bars. It met our needs but it was just ok. Rooms were clean
Business response:
Bart, thank you for your review, and it is nice to know you enjoyed your overall stay with us. However, we are sorry the grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Overcompensated for a bad smell on the floor with a ton of potent spray. Overall bad condition of the room with the toilet paper holder falling off the wall.
Business response:
Thank you for your review. We are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management
Underwhelming There was an odor in the hallway. There needs to be either more or thicker pillows. The included "breakfast"; packaged muffins and granola bars; what, am I at the local gas station. The kitchenette was nice but entirely useless. Likely will NOT be returning.
Business response:
Jeffrey, we appreciate you for selecting us and for sharing details about your stay. We apologize for the inconvenience you had due to the odor issue. Your feedback for the odor in the hallway is discussed with the housekeeping team to the deep cleaning. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope the positive aspects of your stay will help you choose us again on y... read more
For the price we payed, it was not bad. The room was clean, but, nothing fancy.
Business response:
Kapila, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and were happy with our affordable rates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
It was easy to get to with good connecting toads. The poperty was worn. The rugs needed cleaning or replacing. It was noisy. I could hear people in the halls and above me until late at night. The stove burners took a long time to heat up. The breakfast bar didnt have any fruit or yogart, just small muffins and granola bars.
Business response:
Thank you for your review of your recent visit. Although you liked our convenient location, we apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for the noise issue you encountered due to other guests. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We will share your valuable comments regarding our grab-and-go breakfast with our Brand... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.