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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy access from the highway . Stairways need to be cleaned
Business response:
Thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to the highway was perfect for your needs. We value your suggestions and look forward to welcoming you back! Sincerely, Hotel Management
It smelled like Curry in the hall ways that permeated into the rooms. I am sure that some of their long-term guests are probably of India heritage
Business response:
Donald, thank you for posting a review of your stay. We're glad overall you had a pleasant time with us, but we're sorry for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wished it had a little outdoor patio for a summer night
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are delighted to know you had a great time with us, but we regret not meeting all of your expectations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
It was okay for a night. At least the ac was working
Business response:
Thank you for choosing our hotel for an overnight stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the HVAC unit. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not great It took almost 30 minutes to check in, the room was tiny compared to other ES hotels. Poor WiFi, my last morning I was awakened to the fire alarms going off.
Business response:
James, thank you for taking the time to review our hotel. Although you had an overall good stay, we are sorry for the wait time issues you experienced at our front desk. We are also sorry for the slow connectivity disappointment you experienced and regret the inconveniences caused. We hope to welcome you back soon in the future. Sincerely, Hotel Management
Comfortable and clean. Great customer service. Nice location.
Business response:
Simone, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments about our location and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.