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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
Lasana, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room was nice for just me I requested a non smoking room as soon as I entered you could tell the previous guest smoked in there. As I was cleaning the room there where cigarette ashes between the bed and night stand. There where hairs in the bathroom and the floor had dirt on it. All in all the room was nice. Apparently they just give you a room and call it non smoking and don’t have designated rooms for either or
Business response:
Dear Joshua, thank you for taking the time to give us your feedback. Your comfort is always our top priority, and the conditions you describe in your guest room are unacceptable. We have addressed this with our housekeeping team, and we are confident all our suites will be fresh and spotless for our future guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Great
Business response:
Quiagerria, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
The Elevators need to be clean and disinfected the microwave had no glass plate to heat up my food the refrigerator was old The furniture should be updated for the price that they charge
Business response:
Thank you for your review. We are very sorry for not meeting your expectations with the condition and cleanliness of our hotel. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
I enjoyed my stay and look forward staying there again in the near future.
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our hospitality met all of your expectations for a perfect stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
I liked the kitchen and the comfortability of the bed. Checking out was easy and the man who checked us in was very informative and kind.
Business response:
Katie, thank you for taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you liked your comfortable suite and fully equipped kitchen, along with the friendly staff. We look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.