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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
terrible place to stay, no clean, will never stay there
Business response:
Dear SUJATHA, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Rochester.Sincer... read more
Good layout/ hotel dirty Good, comfortable room layout. Room and hotel interior dirty especially all carpet on property. Had 3-maintenance issues in room, including constant beep of room smoke detector that started at 10pm first night. Items fixed next day of stay.
Business response:
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our housekeeping and maintenance team is already at work to improve the missed areas. Please revisit and allow us to serve you better on your next visit.Sincerely,Hotel Management
So bad don’t recommend
Business response:
Dear Sanjay, Thank you for being our guest. We are sorry we failed to meet your expectations and hope you will accept our apologies for the experience you encountered. Our goal is to provide each guest with a wonderful hotel experience, and we have shared your feedback with the respective team members. Thank you for pointing this out, as it will help us improve. Please allow us to provide you with the hospitality you expected during this trip.Sincerely,Hotel Management
I arrived and was told that my reservation had been cancelled by the hotel due to overbooking and that Expedia had been notified. There was no record that Expedia had been notified and Expedia did not attempt to contact me by, phone, text or email. The woman at the desk at 11:00 PM was the most rude recepionist I have ever encountered. The lobby was filthy. Facts
Business response:
Dear Thomas, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services and reach out for further assistance. We hope to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management
The lights by the bed didn't work but that was ok , out stay was great , Chaka was fun and very nice funny and helpful she's amazing.. considering our car was stolen when we where out in Rochester this stay was amazing and we really appreciate it all
Business response:
Dear Shatara, Thank you for selecting Extended Stay America for your trip to our city. We are happy we met your expectations for a great hotel experience. On behalf of everyone, we invite you to revisit us whenever your travel brings you here!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.