Extended Stay America - Rochester - Henrietta

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Mike, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and liked our well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Shawn, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us at Extended Stay America. We are glad to know you loved your well-appointed room and that the kitchenette was an added convenience for you. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ellie, thank you for sharing your feedback. We apologize you did not experience the best from some of our associates upon your arrival. Your feedback has been discussed with our front desk team to make sure we are consistent with our service delivery. We hope you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management