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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff service was great .They need to improve on maintenance and cleaning of the interiors.
Business response:
Dear Angel, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. Considering our customer service, we hope you a... read more
This was not a great place to stay. No dishes in the kitchen. Very run down.
Business response:
Dear Ali, Thank you for being our guest. It isn't enjoyable to know your experience with us. The condition of the hotel and its room was not your expectation, and we are sharing the remarks with our concerned individual to look into the matter. Also, we are sorry you were unaware of the kitchenware policy. We will instruct our front desk to mention details during check-in that those are kept with the front desk to ensure cleanliness and will be delivered as requested. Please try us again and revisit us another time for an im... read more
There were garbage bags in the hallway. The elevator did not work. The bathtub had a slow drip.
Business response:
Dear Ralph, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve clean, well-maintained, and comfortable accommodations while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with the respective team and will follow up to determine how we can enhance our service to our guests. Thank you again for your candid feedback, ... read more
College a visits Kitchen was not clean. But bathroom, bedding was. The entrance was shabby as well as furniture. The elevator looked like it hadn’t been swept or mopped in a few weeks. The staff was very friendly and informative.
Business response:
Dear Shaney, Thank you for taking the time to evaluate our hotel. We always aim to provide services beyond our guests' expectations; therefore, we regret failing you on this visit. We apologize if we overlooked some areas while servicing our property. While this does not change your experience, we have addressed your concerns with our housekeeping team to provide a clean and well-maintained environment for every guest constantly. Thank you for informing us about these issues, as we are fully committed to enhancing our guest ... read more
Nice people here. The rooms are a little old, but the location is good and it was clean. We had two small dogs, and they were very accommodating.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.