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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room could have been cleaner. There was dog hair, stained sheets and the chair was dirty. The hotel is back a ways from the road and kind of secluded which makes the area a little bit more sketchy. There didn't appear to be any surveillance cameras outside, which would have been nice. On a positive note though the staff was very nice and friendly. We paid a little over a $100 for a Friday night. Considering all I mentioned above, it was way overpriced for the condition. Don't plan to stay here again.
Business response:
Thank you for your review. We regret that you felt the value of our accommodations did not match your expectations and are sorry for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also regret that you felt unsafe while you were here. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure... read more
Hotel is under renovation. Toilet seal leaked. Definitely needs the interior worked on. Exterior is deceptively nice but the interior is lackluster at best.
Business response:
Susan, thank you for being our guest. We are sorry the interior of our hotel was not to your expectations and regret the inconvenience it caused. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Good comfortable stay.
Business response:
David, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Value for money! Under renovation but rooms were clean and spacious
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked your well-kept, spacious suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Under renovations, but overall nice place. I read reviews over and over before I decided to book, glad I did book though. My stay was quite well. They have a kitchen which is good you can actually cook meals instead of the normal takeout food when you go to the hotel. They provide the dishes and pots, etc you just have to ask for them. Only thing is they are under some renovations which didn't really bother me. Overall my experience was good and will stay here again. Also tops us a 5-10 mim walk from there and it's open24/7
Business response:
Lasheka, thank you for your kind comments. We are glad to know you loved our well-equipped kitchen and that you enjoyed our ideal location. It was a pleasure hosting you, and we look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.