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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would have liked a ice machine and better breakfast.
Business response:
Gerald, thank you for choosing Extended Stay America. We receive many positive comments regarding our full-size refrigerator, which includes ice trays for your convenience. Therefore we do not have ice machines on ourproperty, and we regret your disappointment. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
Nope the hotel itself had a major issue with ceiling. the hallway on first floor must have had a major leak because all the ceiling tiles were removed. there were portable blowers running and it was a complete safety issue in that hallway. they did not block it off. the onsite personnel said nothing about it. the hotel room was mediocre. and i was not informed that i needed to request additional items like a coffee pot.
Business response:
Dara, thank you for your review. We are sorry for your disappointment and for any inconvenience you had. We value your suggestion as it will help improve our future guest experience. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
This our second time and we will be back. They always make sure we have everything we need.
Business response:
Thank you for returning back to Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Extended Stay was nice stay! Good area with lots of amenities! Was very close to numerous restaurants and shopping. The room hada well equiped kitchen area which would be convenient for longer stays.
Business response:
William, thank you for staying with us, and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our accommodations. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you once more for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
When I booked my room through Expedia I selected a king sized bed but the hotel did not have any available when I checked in so I was given a smaller size instead - not too happy about that.
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We hope you will stay with us again and will try our best to provide you with the room of your choice. Sincerely, Hotel Management
Easy access from the highway . Stairways need to be cleaned
Business response:
Thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to the highway was perfect for your needs. We value your suggestions and look forward to welcoming you back! Sincerely, Hotel Management
It smelled like Curry in the hall ways that permeated into the rooms. I am sure that some of their long-term guests are probably of India heritage
Business response:
Donald, thank you for posting a review of your stay. We're glad overall you had a pleasant time with us, but we're sorry for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wished it had a little outdoor patio for a summer night
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are delighted to know you had a great time with us, but we regret not meeting all of your expectations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.