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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay for a night. At least the ac was working
Business response:
Thank you for choosing our hotel for an overnight stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the HVAC unit. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not great It took almost 30 minutes to check in, the room was tiny compared to other ES hotels. Poor WiFi, my last morning I was awakened to the fire alarms going off.
Business response:
James, thank you for taking the time to review our hotel. Although you had an overall good stay, we are sorry for the wait time issues you experienced at our front desk. We are also sorry for the slow connectivity disappointment you experienced and regret the inconveniences caused. We hope to welcome you back soon in the future. Sincerely, Hotel Management
Comfortable and clean. Great customer service. Nice location.
Business response:
Simone, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments about our location and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Easy check-in, and available services in the area. Room was quient.
Business response:
Thank you for sharing your feedback at Extended Stay America. We are glad to know you enjoyed our accommodations and that you had a nice time with us. We appreciate your business and hope to see you again on your next visit to this area. Sincerely, Hotel Management
It was OK Comfortable bed. No amenities to speak of. Breakfast consists of coffee, instant oatmeal and packaged pastries. OK, but they jacked up the prices for the graduation weekend. Would not seek this place out, but the stay was fine. You have to pay an extra $5 if you want maid service.
Business response:
Karin, thank you for being our guest. We are pleased to know you slept well on our beds and had a pleasant time with us. However, we are sorry for the disappointment you had with our in-room-amenities. Please know our in-suite-amenities such as toiletries and bath amenities are kept at the front desk and are complimentary. We hope to host you again in the future so that we can provide you with an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.