Extended Stay America - Rochester - Henrietta

Business response:

Dear Shelicka, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management 

Business response:

Dear Chuck, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for the issue with our complimentary WiFi, which kept it from being perfect. We will have our service provider check and fix this immediately. We appreciate you choosing our hotel and hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management 

Business response:

Dear Kaitlin, Thank you for choosing us and reviewing your experience. We value your comments as we continually grow and improve from our guest's feedback. We regret this visit did not meet your expectations and hope you will accept our apologies for the inconvenience. We will share your remarks with the concerned individuals to see what went wrong and prevent future occurrences. We hope you consider this an isolated incident and revisit us for a more satisfying stay.Sincerely,Hotel Management 

Business response:

Dear Gregory, Please accept our apologies for not meeting your expectations during your visit. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future gues... read more