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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area was nice, convenient. The room was ok but the refrigerator was dirty. They are remodeling so it is a little messy right now. The staff was very nice.
Business response:
Dear Lori, Thank you for your candid review. We are pleased to know you enjoyed our convenient location. However, we apologize for the cleanliness issue and the ongoing renovations, which undoubtedly affected your stay. We will share your concern with our housekeeping team, and we hope you will revisit us in the near future, as we would like for you to experience our new and improved accommodations. Thank you again; we hope to host you again soon.Sincerely,Hotel Management
It was a dirty entrance, rug needed vacuuming, elevator was dirty too. The first room was awful and smelled of chemical cleaners. Mold in the bathroom. It needs an overhaul of maintenance. The rug was stained. The Formica counter tops worn. The TV was broken. We moved to a different room.
Business response:
Dear Patricia, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
The lady who checked me in was very nice
Business response:
Dear Ruth, Thank you for taking the time to evaluate your stay and for sharing your feedback. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you for being our guest, and we look forward to your next visit. Sincerely,Hotel Management
Got there at 11p and they didn't have a room, and it's just as well as while I was waiting they had a power failure and couldn't generate new keys even if they had a room. The place was also fithy, so I'm almost glad I couldn't stay there.
Business response:
Dear Guest, We appreciate you choosing us and providing your feedback. It isn't delightful to read about your experience at our hotel. It is not the impression we like our guests to have when they visit us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. Please consider this an isolated incident and allow us to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Hotel Management
First as you walk into the lobby they welcome you with a carpet covered with dirt and stained reception windows. You can always tell what kind of place it is by it's entrance.This place was extremely dirty. Bed sheets have never been changed, so gross. Someones hair all around the room and in the kitchen sink, greasy spotted microwave with food particles inside and outside, rusty fridge and the best addition to it is the only chair in the room which was broken. So no place to sit besides one armchair and a bed. Like why woul... read more
Business response:
Dear Vepa, Thank you for posting a review of your stay. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay; therefore, we apologize that we did not provide you with the flawless experience you deserve, Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is different, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Man... read more
I spoke with the receptionist at the front desk who accommodated me by speaking with her manager about something that happened with the booking agency. I appreciate their kindness and all the trouble they went through to make my stay enjoyable. I ended up not feeling well and had to leave for the emergency room, but for the time I was there, it was just great! Not noisy, in the cut. I will return soon. Thank you.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.