This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I booked my room through Expedia I selected a king sized bed but the hotel did not have any available when I checked in so I was given a smaller size instead - not too happy about that.
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We hope you will stay with us again and will try our best to provide you with the room of your choice. Sincerely, Hotel Management
Easy access from the highway . Stairways need to be cleaned
Business response:
Thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to the highway was perfect for your needs. We value your suggestions and look forward to welcoming you back! Sincerely, Hotel Management
It smelled like Curry in the hall ways that permeated into the rooms. I am sure that some of their long-term guests are probably of India heritage
Business response:
Donald, thank you for posting a review of your stay. We're glad overall you had a pleasant time with us, but we're sorry for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wished it had a little outdoor patio for a summer night
Business response:
Thank you for the fantastic feedback of Extended Stay America. We are delighted to know you had a great time with us, but we regret not meeting all of your expectations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
It was okay for a night. At least the ac was working
Business response:
Thank you for choosing our hotel for an overnight stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the HVAC unit. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not great It took almost 30 minutes to check in, the room was tiny compared to other ES hotels. Poor WiFi, my last morning I was awakened to the fire alarms going off.
Business response:
James, thank you for taking the time to review our hotel. Although you had an overall good stay, we are sorry for the wait time issues you experienced at our front desk. We are also sorry for the slow connectivity disappointment you experienced and regret the inconveniences caused. We hope to welcome you back soon in the future. Sincerely, Hotel Management
Comfortable and clean. Great customer service. Nice location.
Business response:
Simone, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments about our location and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,119 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.