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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trabajo en limpieza y mi cuarto estaba muy limpio
Business response:
Dear Javier, Thank you for your review and wonderful comments about our hotel. We are happy you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management
Checking in seemed to have bothered the woman working, who was upset she was off of work but had to stay to help us. We asked for the dishes and she told us to come back in 30minutes when she wasn’t there. The room smelled horribly of cigarettes, bed was uncomfortable, and the shower only flowed through the bottom so we could only take a bath. Outside people were partying in the parking lot til 4am, and inside the halls people were fighting and banging on the walls to the point where we felt unsafe. Neither one of us got any... read more
Business response:
Dear Stephanie, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us, and we will address it adequately. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
I wouldnt stay here The room was filthy, the lights were dimmed and the entire floor smelled like cigarette smoke, old and new.
Business response:
Dear Roberto, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will share your feedback with our team to prevent such problems. Again, we ... read more
Good stay
Great hotel near shopping ....
Business response:
Dear Antwan, thank you for being our guest at Extended Stay America. We are glad that our location was best for your needs. It was our pleasure hosting you during your time in the city, and we look forward to your next visit.Sincerely,Hotel Management
Need’s to clean the place Bed sheets were dirty and we had to ask for another set of sheets before going to bed. Overall hotel was not clean from the lobby to the halls.
Business response:
Dear Guest, thank you for taking the time to give us feedback on your recent stay at our hotel. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping team is already taking steps to ensure such issues are better handled and should not be repeated. As we advance, it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.