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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
COULDN'T BELIEVE IT YOU HAD TO REQUEST A LINEN CHANGE AND HAD TO DO IT YOURSELF. I LEFT SOME ITEMS AND CALLED ABOUT THEM. I WAS TOLD THEY WERE PROBABLY THROWN AWAY WHICH I HIGHLY DOUBTED. I REALLY WOULD LIKE TO BE REIMBURSED FOR THOSE TOTALING $20. EVEN IF IT'S SOME FORM OF CREDIT TOWARDS ANOTHER NIGHTS STAY. I REALLY CAN'T BELIEVE SOMEONE WOULD THROW THINGS AWAY NOT KNOWING IF THE PERSON WOULD CALL BACK FOR THEM OR NOT. I FIND THAT RATHER RUDE. THE HOUSEKEEPER NEVER ASKS IF YOU NEED ANYTHING, YOU HAVE TO SEARCH FOR THEM.
Business response:
Dear Roseanda, thank you for being our guest and for reaching out to us with your review. We apologize for your disappointment with our housekeeping services. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights, however, these services are always available upon request for an additional fee. We also apologize you have yet to be reunited with some misplaced personal items. Please reach out to us directly at the hotel so we can obtain a room number. We welcome any op... read more
Clean, convenient lodging Clean, efficient, inexpensive. Good for a one night business stay.
Business response:
Margaret, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were happy with our affordable rates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
All good except overall cleanliness in common areas and limited breakfast options
Business response:
Dear Guest, thank you for taking the time to review your experience at Extended Stay America. We are so pleased to read that you liked most aspects of our property, but we regret any inconvenience caused while you were here. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Entire hotel smelled like marijuana Lobby immediately upon entering smelled like marijuana and continued through most of the hotel, including our room. The room was dated and in need of updating. Even though it had a kitchen, no plates/glasses/utensils present. Nothing to even get a drink of water out of the faucet. No coffee maker. I only needed a room for 11 hours and for the price we paid, it was adequate to get some sleep and a hot shower.
Business response:
Dear John, thank you for being our guest. We areso sorry for the inconvenience you experienced due to the smoke smellthroughout our hotel. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Also please know for next time, our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for... read more
Great hotel and Frindly staff. Perfect location close to restaurants and grocery stores.
Business response:
Thank you for detailing your visit at Extended Stay America. It is such a delight knowing you were impressed with our spectacular hospitality and our ideal location close was perfect for your needs. Your review is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Ashley, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Ammy, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The heat didn’t work for the first day I was there XX staff was nice
Business response:
Thank you for being our guest. We are pleased to know you liked our courteous service. However, we apologize for the inconvenience you had in your room. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.