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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wi-Fi didn’t work and desk girl could have cared less.
Business response:
Dear Michael, thank you for reviewing your visit to our hotel. We are sorry to know you experienced slow internet connectivity in your suite. Thank you for bringing this to our attention, and the issue has been resolved. Our front desk staff is available 24 hours a day and happy to assist in any way to ensure you have an enjoyable stay. We appreciate your business and hope to have you as our guest again soon. Sincerely,Hotel Management
Convenient location, but very old and not well kept, needs updating and more thorough cleaning.
Business response:
Dear Hien, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
I was scammed You sold me a room that didnt exist i drove an hr out of my way just to learn the hotel was booked despite me having a booking confirmation through your service. Your customer support was not helpful. Will never use this service again. I had to sleep in my car.
Business response:
Dear Joseph, please accept our apologies for not meeting your expectation and for the issues you experienced with your reservation, which was also not handled to your satisfaction. Your comments have been discussed with the team, and we are reviewing our procedures to know what went wrong. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.