Extended Stay America - Rochester - Henrietta

Anonymous 

on Expedia

6 years ago

The staff at the front desk was incredible, I called ahead because I’d be checking in late and didn’t want to loose my reservation she promised my room for the night would be available and she was ready for me when I walked through the door. The room was lovely and I would definitely come back to this location. 

Margaret 

on Expedia

6 years ago

Clean, convenient lodging Clean, efficient, inexpensive. Good for a one night business stay. 

Anonymous 

on Expedia

6 years ago

All good except overall cleanliness in common areas and limited breakfast options 

John 

on Expedia

6 years ago

Entire hotel smelled like marijuana Lobby immediately upon entering smelled like marijuana and continued through most of the hotel, including our room. The room was dated and in need of updating. Even though it had a kitchen, no plates/glasses/utensils present. Nothing to even get a drink of water out of the faucet. No coffee maker. I only needed a room for 11 hours and for the price we paid, it was adequate to get some sleep and a hot shower. 

Anonymous 

on Expedia

6 years ago

Great hotel and Frindly staff. Perfect location close to restaurants and grocery stores. 

Anonymous 

on Expedia

6 years ago

We asked for a cot-The cot arrived and was ripped and worn out. Our money was refunded but we could not believe they would offer it in that condition. 

Roseanda 

on Expedia

6 years ago

COULDN'T BELIEVE IT YOU HAD TO REQUEST A LINEN CHANGE AND HAD TO DO IT YOURSELF. I LEFT SOME ITEMS AND CALLED ABOUT THEM. I WAS TOLD THEY WERE PROBABLY THROWN AWAY WHICH I HIGHLY DOUBTED. I REALLY WOULD LIKE TO BE REIMBURSED FOR THOSE TOTALING $20. EVEN IF IT'S SOME FORM OF CREDIT TOWARDS ANOTHER NIGHTS STAY. I REALLY CAN'T BELIEVE SOMEONE WOULD THROW THINGS AWAY NOT KNOWING IF THE PERSON WOULD CALL BACK FOR THEM OR NOT. I FIND THAT RATHER RUDE. THE HOUSEKEEPER NEVER ASKS IF YOU NEED ANYTHING, YOU HAVE TO SEARCH FOR THEM.