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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is hard to find from I90 .The rate was good, There could be a wider selection of breakfast foods.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you found us to be a great value, but we regret the inconvenience caused while coming to our property. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management
The room n furniture was very very old. This is all i have to add.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry our room was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
The rooms were nice I didn’t like not receiving room service. We ended up with a lot of garbage bags in our room.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you liked your apartment-style suite and a pleasant time with us. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you again, and we look forward to your next visit! Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
CLEAN AND SAFE Very quiet and clean
Business response:
Sophia, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The staff at the front desk was incredible, I called ahead because I’d be checking in late and didn’t want to loose my reservation she promised my room for the night would be available and she was ready for me when I walked through the door. The room was lovely and I would definitely come back to this location.
Business response:
Thank you for your lovely review of Extended Stay America. We are delighted to know you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kamisha, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We asked for a cot-The cot arrived and was ripped and worn out. Our money was refunded but we could not believe they would offer it in that condition.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.