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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Drama from the time I checked in! A lady and her boyfriend were arguing at the front desk, the police were called so I was unable to check in when I arrived. Saturday night someone pulled the fire alarm around 11:00pm so we had to evacuate the building in the snow, cold weather! Not a good experience! The staff were wonderful other then the craziness that went on!!
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered at the time of check-in and regret the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We hope to welcome you back in the future so that we can make your next visit a better experience. Sincerely, Hotel Management
I work with various rock bands so I’m on the road a lot and I stay in hotels often The room was very clean and spacious and I felt very safe there The only negative part would be the breakfast it was prepackaged muffins and granola bars and coffee I’m used to oatmeal waffles and orange juice at other hotels
Business response:
Thank you for taking the time to share your feedback at Extended Stay America. We are glad to know you were impressed with our accommodations and that you had a nice time with us. We appreciate all of your feedback and will use it for future improvements. Thank you again for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Good customer service and don't have anything bad to say
Business response:
Thank you for your wonderful feedback of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Enjoyable stay The staff was extremely friendly...the room for the price I don't think can be beat..not sure I could stay anywhere else in the area from now on
Business response:
Mike, thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Great Service
Business response:
Andria, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Enjoyed the entire stay. Nothing for me to dislike
Business response:
Thank you for being our guest at Extended Stay America and for sharing your experience. We are glad to know we met all of your expectations and that you had a great stay. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
No it’s okay.......wow!!!!!!!!!!!!!!! Don’t have nothing to say!!!!!!!!!!!!!
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.