This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
CLEAN AND SAFE Very quiet and clean
Business response:
Sophia, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The staff at the front desk was incredible, I called ahead because I’d be checking in late and didn’t want to loose my reservation she promised my room for the night would be available and she was ready for me when I walked through the door. The room was lovely and I would definitely come back to this location.
Business response:
Thank you for your lovely review of Extended Stay America. We are delighted to know you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kamisha, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Clean, convenient lodging Clean, efficient, inexpensive. Good for a one night business stay.
Business response:
Margaret, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were happy with our affordable rates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
All good except overall cleanliness in common areas and limited breakfast options
Business response:
Dear Guest, thank you for taking the time to review your experience at Extended Stay America. We are so pleased to read that you liked most aspects of our property, but we regret any inconvenience caused while you were here. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Entire hotel smelled like marijuana Lobby immediately upon entering smelled like marijuana and continued through most of the hotel, including our room. The room was dated and in need of updating. Even though it had a kitchen, no plates/glasses/utensils present. Nothing to even get a drink of water out of the faucet. No coffee maker. I only needed a room for 11 hours and for the price we paid, it was adequate to get some sleep and a hot shower.
Business response:
Dear John, thank you for being our guest. We areso sorry for the inconvenience you experienced due to the smoke smellthroughout our hotel. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Also please know for next time, our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for... read more
We asked for a cot-The cot arrived and was ripped and worn out. Our money was refunded but we could not believe they would offer it in that condition.
COULDN'T BELIEVE IT YOU HAD TO REQUEST A LINEN CHANGE AND HAD TO DO IT YOURSELF. I LEFT SOME ITEMS AND CALLED ABOUT THEM. I WAS TOLD THEY WERE PROBABLY THROWN AWAY WHICH I HIGHLY DOUBTED. I REALLY WOULD LIKE TO BE REIMBURSED FOR THOSE TOTALING $20. EVEN IF IT'S SOME FORM OF CREDIT TOWARDS ANOTHER NIGHTS STAY. I REALLY CAN'T BELIEVE SOMEONE WOULD THROW THINGS AWAY NOT KNOWING IF THE PERSON WOULD CALL BACK FOR THEM OR NOT. I FIND THAT RATHER RUDE. THE HOUSEKEEPER NEVER ASKS IF YOU NEED ANYTHING, YOU HAVE TO SEARCH FOR THEM.
Business response:
Dear Roseanda, thank you for being our guest and for reaching out to us with your review. We apologize for your disappointment with our housekeeping services. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights, however, these services are always available upon request for an additional fee. We also apologize you have yet to be reunited with some misplaced personal items. Please reach out to us directly at the hotel so we can obtain a room number. We welcome any op... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,119 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.