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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t expect a nice room here. The room was very dirty to the point of having crusties, detritus and hair between the blanket and the bed. The heater was broken to the point that we might’ve been warmer sleeping in the car. The front desk staff rectified the problem the next morning by discounting our stay, but overall it was disappointing because Extended Stays have done well by us in the past.
Business response:
We sincerely apologize for the cleanliness issues you experienced in your room. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
convenience comfort and clean. Staff was very helpful.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the team. We appreciate the review and look forward to having you and your family as our guest again. Sincerely, Hotel Management
The room was clean and staff was friendly. Not great but not bad either.
Business response:
Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
The suite was clean, even the bathroom condition was good too. The only problem was that the ceiling and the walls were so thin. And we had someone constantly walking in their suites living above and beside us. Their foot steps were heavy and they were probably packing, moving their luggages or furniture around. There were a lot of noises and were very disturbing. So if you are a light sleeper, this hotel is not an option to you. Unless you request to stay on top floor, corner unit. Everything else was good. Bathroom seemed ... read more
Business response:
Aimie, we appreciate you for being a guest at Extended Stay America. It is a pleasure to know you liked your well-maintained room. However, we are sorry for the noise issue which impacted your stay with us. Your review is appreciated, and we hope you will visit us in the near future. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Great room - good hotel. They need a bell at the desk. The service was fine but myself and another guest waited quite a while to be helped even though we could hear them in the back room. They could not hear us. I did not like the bed. Too hard.
Business response:
Jessica, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the issue you had at the time of your check-in. Your feedback is shared with our front office team as it will be used to improve our performance going ahead. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
It was great nice and quiet , my and my 2 kids slept well was a nice hotel would stay again
Business response:
Destiny, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Stove didn't work and we found hair in the bed and they're on the go breakfast was just a cupboard that you opened up with 3 options one of the options was oatmeal with no hot water.
Business response:
Steve, thank you for staying at our hotel. We are sorry we missed meeting your expectations in regard to the breakfast offerings and apologize for the issues you had in your room. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider a future stay so that we can provide you with a better stay. Thanks again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.