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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was a bit like an institution. Just a good place for a one night stay only
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Santasia, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Room looked old .. bathroom needs serious update shower rod starting to detach from wall.
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we apologize that your room fell short of your expectations. Your feedback with regard to the condition of your room will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
The property is dark and dirty. My room had not been vacuumed before I took residency. The staff was friendly, helpful and nice; but this place needs to be thoroughly cleaned. Tv was all snow, internet connection worked about 20% of the time.
Business response:
Thank you for reviewing your stay. Although you liked our associates, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you... read more
Business response:
We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Acceptable but won’t be back. Not as comfortable as I had hoped but property was clean and in good condition. The room was really bare bones. All cupboards were bare upon checking. We had to request any kitchen items we wanted and then pick them up at the front desk. While I don’t have any direct complaints about the property, I do think there are nicer options in the price category and will not choose this hotel chain again.
Business response:
Andrea, thank you for choosing to stay with us. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy and for not meeting some of your expectations. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
I was pleased with the hotel. The service was excellent.
Business response:
Glen, It's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are glad we were successful in doing so during your stay. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Parents Weekend at RIT In the area for RIT Homecoming/Parents Weekend. Room was very adequate. "Breakfast" was minimal. Coffee was good but fruit juice and real cream for coffee would have been nice. Would stay here again.
Business response:
Michael, thanks for being our guest at Extended Stay America while here to attend Homecoming/Parents Weekend. It feels great to know you had a relaxing stay in your well-appointed room. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.