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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good customer service and don't have anything bad to say
Business response:
Thank you for your wonderful feedback of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Enjoyable stay The staff was extremely friendly...the room for the price I don't think can be beat..not sure I could stay anywhere else in the area from now on
Business response:
Mike, thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Great Service
Business response:
Andria, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Enjoyed the entire stay. Nothing for me to dislike
Business response:
Thank you for being our guest at Extended Stay America and for sharing your experience. We are glad to know we met all of your expectations and that you had a great stay. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
No it’s okay.......wow!!!!!!!!!!!!!!! Don’t have nothing to say!!!!!!!!!!!!!
Business response:
Latisha, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
I appreciate they were amenable to my room change request.
Business response:
Bernadine, thank you for the glowing review of Extended Stay America. It’s a pleasure to know our courteous associates was attentive to your needs and that you enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Nice stay Couple of issues but they were fast at taking care of them
Business response:
Timothy, It was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had and ensure you rest of the stay was a comfortable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Bathroom wasn't clean. Bed was good area was good, needs updated but it would have been better if they bathroom was clean and the toilet flushed.
Business response:
Mary, thank you for being a guest. Although you had a pleasant stay with us, we apologize for the cleanliness issues you experience in your room. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,119 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.