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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting and overpriced Our stay was originally planned for 2 nights but we cancelled the second night and went home early because the conditions were so bad. First: we reserved a room with a king bed, but we were told that no king beds were available and the desk clerk said "when you reserve through a 3rd party there are no guarantees you get what you reserved." We were not offered any discount and we were told to speak to the manager in the morning. Next: The first room we were given was filthy, and we had to request a d... read more
Business response:
Dear Guest, thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
No one was at the front desk when I arrived, waited for 10 minutes, rang the bell twice. Then when "T" arrived, let's just say she was less than pleasant. The room...pubic hair in the tub, food left in the freezer, bath mat was still wet, carpet was wet too. And I mean the whole carpet, not just a spot, maybe it was cleaned but there were apparently some plumbing problems. "T" answered the phone and told a customer that while I was waiting for my keys. It is also extremely loud. Thank God I only have to stay here 1 night. Al... read more
Business response:
Dear kristine, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have ... read more
The service was good but the cleanliness of the room wasn’t good.
Business response:
Dear Charmaine, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Not to bad for the money. Bathroom sink was clogged upon arrival, front desk offered another room.
Business response:
Dear Jeson, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Managemen... read more
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Business response:
Dairaliz, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.