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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was clean, staff very polite. Conveniently located next to a strip mall where you could get groceries or other things.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
James, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Just an okay place to put your head down. kitchen could can be convenient for some. No real gym to speak of. However very close to many options as far as restaurants and food and shopping. I'm pretty sure that free breakfast means oatmeal.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked the kitchenette in your room and that our location was perfect for your needs. However, we are sorry for the inconvenience you had during your stay. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Excellent Wonderful
Business response:
Tammy, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management
Excellent staff......room was very nice and clean.....enjoyed our stay.
Business response:
Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Nice stay It was nice. They provided the right accommodations
Business response:
Yvonne, thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and that you had an excellent stay with us. Sincerely, Hotel Management
The common areas were quite dirty. The floors were littered with debris. The room was clean for the most part but there was hair in the tub and wadded up tissue left on the floor in the bathroom. For the most part I feel the value is there.
Business response:
Thank you so much feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one and found us to be a good value. Your review had been shared with our housekeeping team so they will be more diligent in their effort. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.