Extended Stay America - Rochester - Henrietta

Business response:

It was a pleasure having you as our guest at Extended Stay America. Although you liked our location and had a pleasant stay, we apologize for the smell. The feedback for the odor is shared with our housekeeping team to do a deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Deahonna, thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that overall you had a pleasant time with us. However, we're sorry our cleanliness was not up to your expectations. We have discussed your feedback with our housekeepingteam to be more diligent with our efforts moving forward.We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. ​ Sincerely, Hotel Management 

Business response:

Christine,Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! ​Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Glenn, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. It is a pleasure to know you liked our convenient location close to many eateries and that you had a great stay with us. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management