Extended Stay America - Rochester - Henrietta

Rose 

on Expedia

6 years ago

Excellent staff......room was very nice and clean.....enjoyed our stay. 

Yvonne 

on Expedia

6 years ago

Nice stay It was nice. They provided the right accommodations 

Anonymous 

on Expedia

6 years ago

The common areas were quite dirty. The floors were littered with debris. The room was clean for the most part but there was hair in the tub and wadded up tissue left on the floor in the bathroom. For the most part I feel the value is there. 

Anonymous 

on Expedia

6 years ago

property needs a complete upgrade and renovation... 

Anonymous 

on Expedia

6 years ago

Check in was excellent. She was so friendly and welcoming. Room was decent 

Anonymous 

on Expedia

6 years ago

Don’t expect a nice room here. The room was very dirty to the point of having crusties, detritus and hair between the blanket and the bed. The heater was broken to the point that we might’ve been warmer sleeping in the car. The front desk staff rectified the problem the next morning by discounting our stay, but overall it was disappointing because Extended Stays have done well by us in the past.