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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel needs updating. I also noticed others complaining about the breakfast - each room has a kitchen, who needs breakfast? NICEST staff, very accommodating.
Business response:
Thanks for the kind review of Extended Stay America. We are thrilled to know you liked the courteous service provided by our staff and that you had a great stay with us. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
I have stayed many times due to location and price. It can't be beat. Just keep in mind you get what you pay for. The rooms are tidy and quiet. I did have a hard time sleeping. There was a drip coming from the bathrrom. I did not call anyone as it was very late in the night. This also happend on a previous stay as well. I also was awakend by the ac turning on and off all night. Otherwise a decent stay.
Business response:
Jennifer, it feels good to know you are a loyal guest at Extended Stay America. We are delighted to read you liked our affordable price and the convenience our location offers. That being said, we are sorry for the issues you had during your last two stays, we have discussed your feedback with the maintenance teams for review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Rachel, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
no housekeeping for 3 days, kitchen have cockroaches.
Business response:
Thank you for choosing Extended Stay America. Although you had a pleasant time, we are sorry our housekeeping policy was not explained to you upon arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
It was fine. I thought there would be dishes in the room as it was an extended stay. The room was clean, and it was great for the last minute deal I needed.
Business response:
Tamberla, thank you for giving us feedback regarding your stay. We are glad you liked our affordable rates and your clean room. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. We hope the positive aspects of your visit will encourage you to choose us... read more
Business response:
Thank you for your nice rating and letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
We had a suite. Stove, fridge and counter are pretty old but it was comfortable. Only continental breakfast without chairs or tables. We had to eat muffins standing by the coffee pot.
Business response:
Fernand, thank you for being our guest. We are pleased to know overall you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. Your feedback will be used as a training tool to improve our service moving forward. It was a pleasure hosting you, and we hope to host you back so that we can provide you with an even better experience. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
This place was great. This is the first time i have ever stayed at this place. I would stay here again. Staff was very friendly.
Business response:
Crystal, thank you for the gracious review of the Extended Stay America. We are pleased to know you had a great stay and that you loved our amazing staff. Your compliments will be surely shared with them, and hope to see you soon as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.