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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent hotel but very outdated
Business response:
Richa, thank you for posting a review of your stay. While we are glad your overall stay with us was pleasant and you gave us a nice rating, we regret your disappointment with the condition of our property. We will share your feedback with the appropriate individuals for future modernization plans for our hotel. We hope you revisit us the next time you are in the area. Sincerely, Hotel Management
great place
Worst hotel I ever stayed. One of our rooms did not have any water, there were roaches. The place was very unclean.
Business response:
Thank you for sharing your review. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We are also sorry for the inconvenience you faced due to the lack of water in your suite. We understand your frustration and are grateful for your patience. We hope you will stay with us another time so we can provide ... read more
The toilet didn't work and after notifying them at 12:30--it wasn't fixed 3 hours later. Called again at 4:30 and said they would call me back--didn't happen. Hours later I went to the lobby to complain and she said she would put in a 911 call for urgent help. I asked about another room (the dresser drawer was broken too) and she said none were available. I got Expedia on the phone after I returned to the room. All of a sudden rooms were available but I had to move everything. After moving she called and said the plumber was... read more
Business response:
Kathleen, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
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Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.