This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, staff was friendly, workout facility practically non-existent
Business response:
Thank you for being our guest at the Extended Stay America. We are glad to know you loved our location as well as our courteous associates. However, we are sorry we missed meeting some of your expectations with regards to our amenities and for the inconvenience it caused. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
キッチン付きで便利なホテル Expediaのサイトによると朝食付きという表示だが、10日泊まりコーヒー以外にマフィン等甘いものがあったのが３日、バナナかリンゴがあったのが２日だった（トータルでは４回）。表示が不適切だと思う。価格の割に部屋の状態と機能は良いと思う。
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. We are delighted to read you found us to be a good value and impressed with your room. Your feedback in regard to our complimentary grab-and-go breakfast will be shared with our brand leaders. We hope you will visit us again. Sincerely, Hotel Management
Friendly staff Very friendly staff and close to Shopping.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were impressed with our convenient location. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Extended Stay in Rochester It was an extremely comfortable and relaxing stay. I would recommend this hotel to anyone headed in this direction for a stay.
Business response:
Kelvin, thank you for staying at Extended Stay America and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Not great When I arrived to check in around 7:30 pm had to call out “Hello!” twice to get anyone’s attention. Hotel was ok... not dirty but had a sort of stale smell. The last time I stayed at an extended stay it was like a nice studio apartment with a kitchenette. This was a refrigerator, a sort of burner/hotplate and a sink and no dishwasher. No utensils, dishes or silverware. Not what I was expecting to say the least. It kind of felt like you’ve given up on your whole concept.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely,... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Staff professional, respectful, accommodating. Room was not as clean as it should have been, few hangers, continental breakfast was just ok.
Business response:
Marilyn, thank you for posting a review of your stay. It's nice to read you liked our overall service. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
No Frills for Business Trip It's a good place for the price - nothing fancy. Main complaint I had was cleanliness. There was a ton of hair all over the walls in the bathroom, making me wonder if had been cleaned. It smelled like BO in both my room and my business partners. There was also someone's leftovers still in the fridge. Just shows the level of cleaning... but it worked out for what I needed. I've stayed in worse places.
Business response:
Steve, thank you for choosing us during your business trip. Although you liked our affordable rates, we are sorry for the cleanliness issues you encountered with your rooms. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.