Extended Stay America - Rochester - Henrietta

Business response:

Jonathan,we appreciate your gracious rating about your stay at ExtendedStay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Peter,thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. ​​​​​​​Sincerely, Hotel Management 

Business response:

Diane, thank you for staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with our housekeeping team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you for taking time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. Although you liked our location and had a pleasant stay, we apologize for the smell. The feedback for the odor is shared with our housekeeping team to do a deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Deahonna, thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that overall you had a pleasant time with us. However, we're sorry our cleanliness was not up to your expectations. We have discussed your feedback with our housekeepingteam to be more diligent with our efforts moving forward.We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. ​ Sincerely, Hotel Management