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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice but I felt to expensive for what you get Looked like everything was previously updated but the price seems high for what you get. If you want any pots/pans you have to ask for them to be delivered. No coffee machine in room, TV is either small. Included breakfast is coffee, granola bar, and coffee.
Business response:
Thank you for taking the time to share your review. Although you liked our offerings and had a great stay with us, we are sorry you weren’t happy with our prices. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The king size bed was great room very big nice view !!!! The man at the service desk was so nice !!! Extra coffee
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
Wii be back again The general stay was pleasant. The service is good. The only complaint is the noisy hallway from time to time.
Business response:
Janglin, thank you for staying at Extended Stay America. Although you had a nice stay with us, we are sorry for the noise issue you experienced and inconvenience it caused. We wish we knew about this problem as we would have resolved the issue by allocating you another suite. Thanks again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Other than the Wi-Fi hiccup (could not connect to internet with my iPhone), everything went well. I got my iPad to connect, so that was a relief. I loved having my own kitchen complete with fridge, microwave, dishes, utensils, etc. Most annoying thing, however, was having a room at the end of a long hall that was also right next door to a guest with a barky dog. That's not the hotel's fault, though, so all in all, I had a pleasant stay.
Business response:
Joanne, thank you for choosing Extended Stay America for your stay. We are glad to know you were impressed with the fully-equipped kitchen in your room and that you had a pleasant stay with us. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come again to see us soon. Sincerely, Hotel Management
Lilac fest front desk was very helpful
Business response:
Donald, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you were impressed with the courteous service provided by our front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Our hotel stay was fine. Everything was clean and comfortable. Glad to have a small kitchen in the room.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Great Value We were comfortable at the Extended Stay America. The room was clean and had all the amenities that we wanted, like a refrigerator and microwave. The hotel was quiet and located close to shopping and it was easy to get around the area. It was definitely a great value for the price.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and that you were impressed with our location as it’s close to many interesting places and shopping venues. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Staff are great, make you feel like family Cant do enough for you.....!!!!! Stayed many times, and will continue too
Business response:
Carl, thank you for being loyal to Extended Stay America. We are thrilled to read we are always able to impress you with our hospitality and that you enjoy your time with us. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.