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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely just ok Room was ok- price was great. I was only there for one night, but I wouldn’t have been able to stay there for an extended stay. I had no garbage can in my room, which is a first for me. One of dresser drawers was completely broken (like the face was hanging off) and both the desk chairs were dirty (I think it was mud?). The bed was also just OK – a little hard but manageable for one night. The pillows seemed to deflate, but I folded my coat under one and that worked out well. The next morning I thought I w... read more
Business response:
Thank you for your honest evaluation.We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
It wasn’t unexpected and I didn’t check out and find a different hotel but it was dirty and in disrepair. The toilet ran the entire time I was there. The bathroom sink didn’t drain and leaked if you let the water run for any time. Pay for a cheap hotel and get a cheap hotel.
Business response:
Andrew, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
In room kitchen
My room had ants, only one burner worked shower leaked all night could not be turned off. Told front desk no discount of accommodations was offered and i stay there frequently.
Business response:
Roshawnda, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, ... read more
For the price it’s a very good hotel.
No way to tell who works there no uniforms staff lie’s about everything gym open door not working entire week side doors not working. Car was vandalized out side my window. Ask Nancy and Francisco to file report said they did never happened more lie’s. Canceled my stay till April. Checked out 2/11/22 to go to Greece location got all the way there and clerk there said Henrietta location canceled your stay here because you yelled at her. Awful head maid stole items of food I left in laundry room for children I watched her brin... read more
Business response:
Suzette, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.