Extended Stay America - Rochester - Henrietta

Business response:

Christine,Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! ​Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Glenn, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. It is a pleasure to know you liked our convenient location close to many eateries and that you had a great stay with us. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are thrilled to know you liked the courteous service provided by our staff and that you had a great stay with us. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Jennifer, it feels good to know you are a loyal guest at Extended Stay America. We are delighted to read you liked our affordable price and the convenience our location offers. That being said, we are sorry for the issues you had during your last two stays, we have discussed your feedback with the maintenance teams for review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Rachel, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. Although you had a pleasant time, we are sorry our housekeeping policy was not explained to you upon arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management