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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent overall for price. The women at the desk was nice just very confused. She sent me to a broken door stance 3 times before someone told me it wasnt the card, it was the door. I drove back and forth 3 times. The room was clean. Private. Quiet. The door that was actually closest to my room was the door that WORKED with the car so I'm confused also as to why she knew the other one was farther and broken but forgot but someone staying at the hotel bas a guest knew and she didn't ?? Lots of towels. Heat worked well in room.
Business response:
Robin, thank you for making Extended Stay America a part of your travel plans. We are glad your stay with us was enjoyable and that you were impressed with the good value we offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Love the Staff Anytime I stay at this particular location the front desk staff is always Pleasant, respectful and easy to talk to.
Within first half hour of entering the room, the towel rack fell off the wall, the toilet wouldn't flush, and 2 bed bugs crawling on bed. Immediately left and went to another hotel.
Business response:
John, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
I liked the fact that I could cook some food if I so choose. Plus a full sized fridge.
Business response:
Barb, thank you for making Extended Stay America a part of your travel plans. We are thrilled to know that you loved your well-equipped room and had an enjoyable stay with us. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Would not recommend this property
Business response:
Brittany, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Clean, but Clean, but Faucet & toilet leaked and ran all night. Decent price for the area. Staff was nice, but not at the desk to check me in initally.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an and overall enjoyable time with us and that you liked the good value we offer in the area. That said, we are sorry for the inconvenience you experienced due to a maintenance issue in your bathroom and also for the problems you had at the time of check-in. We have shared your concerns with the respective staff to ensure no future guest experiences the same. We hope to see you again the next time you are in this area. Sincerely, Hotel Management
The hotel wasn’t the cleanest. Checking was good although we did have to switch rooms because of them not being clean. There was also mold in the freezer.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.