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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay in Rochester It was an extremely comfortable and relaxing stay. I would recommend this hotel to anyone headed in this direction for a stay.
Business response:
Kelvin, thank you for staying at Extended Stay America and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Not great When I arrived to check in around 7:30 pm had to call out “Hello!” twice to get anyone’s attention. Hotel was ok... not dirty but had a sort of stale smell. The last time I stayed at an extended stay it was like a nice studio apartment with a kitchenette. This was a refrigerator, a sort of burner/hotplate and a sink and no dishwasher. No utensils, dishes or silverware. Not what I was expecting to say the least. It kind of felt like you’ve given up on your whole concept.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely,... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Staff professional, respectful, accommodating. Room was not as clean as it should have been, few hangers, continental breakfast was just ok.
Business response:
Marilyn, thank you for posting a review of your stay. It's nice to read you liked our overall service. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
No Frills for Business Trip It's a good place for the price - nothing fancy. Main complaint I had was cleanliness. There was a ton of hair all over the walls in the bathroom, making me wonder if had been cleaned. It smelled like BO in both my room and my business partners. There was also someone's leftovers still in the fridge. Just shows the level of cleaning... but it worked out for what I needed. I've stayed in worse places.
Business response:
Steve, thank you for choosing us during your business trip. Although you liked our affordable rates, we are sorry for the cleanliness issues you encountered with your rooms. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nice but I felt to expensive for what you get Looked like everything was previously updated but the price seems high for what you get. If you want any pots/pans you have to ask for them to be delivered. No coffee machine in room, TV is either small. Included breakfast is coffee, granola bar, and coffee.
Business response:
Thank you for taking the time to share your review. Although you liked our offerings and had a great stay with us, we are sorry you weren’t happy with our prices. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
The king size bed was great room very big nice view !!!! The man at the service desk was so nice !!! Extra coffee
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
Wii be back again The general stay was pleasant. The service is good. The only complaint is the noisy hallway from time to time.
Business response:
Janglin, thank you for staying at Extended Stay America. Although you had a nice stay with us, we are sorry for the noise issue you experienced and inconvenience it caused. We wish we knew about this problem as we would have resolved the issue by allocating you another suite. Thanks again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Other than the Wi-Fi hiccup (could not connect to internet with my iPhone), everything went well. I got my iPad to connect, so that was a relief. I loved having my own kitchen complete with fridge, microwave, dishes, utensils, etc. Most annoying thing, however, was having a room at the end of a long hall that was also right next door to a guest with a barky dog. That's not the hotel's fault, though, so all in all, I had a pleasant stay.
Business response:
Joanne, thank you for choosing Extended Stay America for your stay. We are glad to know you were impressed with the fully-equipped kitchen in your room and that you had a pleasant stay with us. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come again to see us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.