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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wall of the first room was dirty and needs painting, and also I was bitten by a bedbug that I saw crawling on the bed and blanket had cigarette burns. The second room was fine.
It was just ok and nothing better.
Business response:
Mary, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Friendliness of staff
Business response:
Roshwanda, thank you for choosing Extended Stay America for your recent accommodations. I appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed . We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
I was very surprised that it comes with a a little kitchen and eating area, and also plenty of cabinets and drawers. But it's not a smoking room, I don't smoke but I do have friends that do.
Disgusting The absolute worst stay I've ever had. Upon pulling the sheets back on my son's bed, a ball of POOP 💩 rolled out with it!! Just the nastiest place ever for it to me in such a nice location. Never in life would I recommend this disgusting place to anyone.
Business response:
Rickey, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The location was very convenient
Business response:
Mark, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you found our location ideal for your needs. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
I hated everything about my stay here. The entire building smelled of marijuana and was disgusting. After checking out I never saw a single staff member during my stay. My room door would not close all the way, the room looked nothing like the pictures, the fridge had mold all over it and there was clearly bed bug spray (white powder) along the floor where it meets the walls. The second night of our stay their were two prostitutes knocking on random doors looking for “work”. This was a terrible place to stay and I hope no on... read more
Business response:
Mike, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.