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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was fine. I thought there would be dishes in the room as it was an extended stay. The room was clean, and it was great for the last minute deal I needed.
Business response:
Tamberla, thank you for giving us feedback regarding your stay. We are glad you liked our affordable rates and your clean room. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. We hope the positive aspects of your visit will encourage you to choose us... read more
Business response:
Thank you for your nice rating and letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
We had a suite. Stove, fridge and counter are pretty old but it was comfortable. Only continental breakfast without chairs or tables. We had to eat muffins standing by the coffee pot.
Business response:
Fernand, thank you for being our guest. We are pleased to know overall you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. Your feedback will be used as a training tool to improve our service moving forward. It was a pleasure hosting you, and we hope to host you back so that we can provide you with an even better experience. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
This place was great. This is the first time i have ever stayed at this place. I would stay here again. Staff was very friendly.
Business response:
Crystal, thank you for the gracious review of the Extended Stay America. We are pleased to know you had a great stay and that you loved our amazing staff. Your compliments will be surely shared with them, and hope to see you soon as our guest again. Sincerely, Hotel Management
Good location, staff was friendly, workout facility practically non-existent
Business response:
Thank you for being our guest at the Extended Stay America. We are glad to know you loved our location as well as our courteous associates. However, we are sorry we missed meeting some of your expectations with regards to our amenities and for the inconvenience it caused. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
キッチン付きで便利なホテル Expediaのサイトによると朝食付きという表示だが、10日泊まりコーヒー以外にマフィン等甘いものがあったのが３日、バナナかリンゴがあったのが２日だった（トータルでは４回）。表示が不適切だと思う。価格の割に部屋の状態と機能は良いと思う。
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. We are delighted to read you found us to be a good value and impressed with your room. Your feedback in regard to our complimentary grab-and-go breakfast will be shared with our brand leaders. We hope you will visit us again. Sincerely, Hotel Management
Friendly staff Very friendly staff and close to Shopping.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were impressed with our convenient location. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.