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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower is broken and the hotel grounds are a mess.had a hard time sleeping because it was so loud.
Business response:
John, thank you for taking the time to share your feedback. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, H... read more
No
Business response:
Sandra, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Date 🌃 ght Always a great stay
Rooms were dirty; room next door to us seemed to have long stay residents with signs posted to their door asking not to be cleaned; hallways reeked of smoke; asked for a cot and it was unbearable to sleep on - springs could be felt completely through thin mattress. Asked for assistance but got none. Just said if we didn’t want it someone else would. Told we had a room with two beds but apparently desk clerk didn’t understand the difference between “double bed” and “two beds”; Personnel were very rude and dismissive. Will be ... read more
Business response:
Susan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Room wasn't filthy but also not clean. Long hair in the shower and a broken clothes hanger on the floor. But it was okay. I felt safe enough. Room was next to the laundry and they were doing laundry at 10 at night on a Friday but I did fall asleep to the sound of the washer spinning which blocked the noise of people walking down the hallway
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Smelled like urine in hallway… needs updating… no amenities…
Business response:
Laurie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Won’t stay again. Dumpy. Dated. Room had multiple issues. Ceiling had holes/cracks. Towel bar in bathroom coming off wall. Whole hotel smelled like weed.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It was a smoke free hotel yet our room smelled like someone was smoking. We had no maid service, this despite the fact that we had a clogged toilet. When we retuned to the hotel to sleep the clog was gone but it was not cleaned up.There were dried out pieces of toilet paper on the floor. obviously from an overflow while unclogging the toilet. We were too tired to call anyone and were leaving the next morning. The hallways and once the front entrance smelled like someone was smoking marijuana. The breakfast was awful.
Business response:
"Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.