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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and affordable hotel The staff were courteous, and the rooms were clean. However, there were other guest who were extremely disturbing in middle of night. They were screaming and fighting in the parking lot at 2:30am, and as a result I was completely unable to sleep. Good location, but clearly something needs to be done about guests partying, doing drugs and disrupting other guests!!!!
Business response:
Thank you for being our recent guest and for sharing your experience.We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all thosein the immediate vicinity.We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Good! Muy bien
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
No Frills Hotel Reasonably Priced Photo of site is deceiving. There is not that much grass area in front of hotel. Hotel is hidden behind hill in parking lot of strip mall. It is dated but clean. Front desk staff were friendly and efficient. Ideal for family staying for many days and planning on cooking in room since there is a full-sized refrigerator and 2-burner stove in addition to microwave oven. Free breakfast amounts to coffee and granola bar, whole fruit, or muffin "to go" - no breakfast sitting area. TV did not seem ... read more
Business response:
Thank you for sharing your experience at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and found us to be a great value in the area. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
hotel was ok- staff was friendly and helpful. Shower had a constant drip. Bed and pillows not very comfortable.
Business response:
Dana, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Nice to access I-390 and Local Route 252. Stayed 4 times, total over 20 days. It is silent and clean, convenient to access Rochester through I-390 and Route 252, to access I-90 through I-390. With shopping area in walking distance.
Business response:
Thank you for staying at Extended Stay America once again. We are thrilled to read you liked our well-kept property and that our location was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Decent clean and quiet It's clean. It's quiet. Everyone was very kind and respectful. We will definitely go back.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We enjoyed being of your service. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Annette, your rating is much appreciated. Our aim is to provide a good stay, and we are happy you experienced the same. We thank you again for the feedback and look forward to your next visit. Sincerely, General Manager
Labor Day in Rochester, NY The hotel was just OK. I get irritated when hotels advertise 'free breakfast' and when I get there it's a granola bar and a packaged muffin. Not even a glass of juice. I would make this clearer...Also, no inroom coffee maker will never win me over! On the plus side, right next to I-390 and adjacent to a mall that had a few restaurants and a supermarket, so that was good!
Business response:
Robert, thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs, but I am sorry for not meeting your expectations in regard to our grab-and-go breakfast. I have shared your concerns with my food & beverage team for any future improvements. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Business response:
Lynn, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,226 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.