Extended Stay America - Rochester - Henrietta

Business response:

Rachel, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Tamberla, thank you for giving us feedback regarding your stay. We are glad you liked our affordable rates and your clean room. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. We hope the positive aspects of your visit will encourage you to choose us... read more

Business response:

Thank you for your nice rating and letting us know about your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Fernand, thank you for being our guest. We are pleased to know overall you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. Your feedback will be used as a training tool to improve our service moving forward. It was a pleasure hosting you, and we hope to host you back so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Crystal, thank you for the gracious review of the Extended Stay America. We are pleased to know you had a great stay and that you loved our amazing staff. Your compliments will be surely shared with them, and hope to see you soon as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at the Extended Stay America. We are glad to know you loved our location as well as our courteous associates. However, we are sorry we missed meeting some of your expectations with regards to our amenities and for the inconvenience it caused. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. Although you had a pleasant time, we are sorry our housekeeping policy was not explained to you upon arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management