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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a hotel room here through Expedia. Arrived, gave the front desk my name. They had the reservation and said that Expedia was supposed to phone me and tell me that the the hotel didn't have a room for me. Zero customer service, zero explanation. I was stuck with no place to stay. I was not even permitted house a restroom. I need tome refunded from Expedia.
Business response:
Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Served its purpose I needed a place close to the hospital to visit my mother. It was fine for that purpose. Bed was comfortable and it was dog friendly. Hallways felt a little dingy though, laundry room was a mess the whole week and stong smells of MJ every night. Wish they had dog stations outside. Walking distance to grocery store and 2 restaurants was nice.
Business response:
Charles, it was a pleasure to have you as our guest at Extended Stay America. We are glad to read you liked the comfort of our beds and that our location was perfect for your needs. Your feedback regarding the cleanliness of our property will be shared with our housekeeping team so that corrective action can be taken. We hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.