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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good service, right their wrong quickly! We stayed 4 nights, the first night was bad, cigarette butts and smell in a non-smoking room, no other room was available to switch. The room for the rest 3 nights was great, clean and smelled fresh!
Business response:
Thank you for taking the time to share your experience. First, please accept our apologies on your first night at our hotel. Still, we are glad to know the rest of your stay became better. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
I was upset they didn't have a smoking room available even though that's what I booked for.
Business response:
Thank you for taking the time to write a review regarding your stay. Please accept our apologies that you were not able to receive the smoking room that you requested. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Great hotel I switched to this hotel after a terrible experience at a previous hotel, when I got to the hotel the desk clerk was friendly and professional, the room was clean, the only thing about the stay that I didn't like was the firmness of the bed,but it wasn't terrible. Overall I really recommend this hotel, it's well worth the money.
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed your room accommodations and that you would recommend our hotel to others based on your pleasant stay with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Emergency only. We stayed here because of the power outage. The room smelled like a run down apartment. The washcloths had some red stain on them. The sink looked like someone missed a spot when trying to clean up vomit. Luckily we only needed to stay for one night. I should've taken pics but I wasn't going to do a review originally.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.