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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wii be back again The general stay was pleasant. The service is good. The only complaint is the noisy hallway from time to time.
Business response:
Janglin, thank you for staying at Extended Stay America. Although you had a nice stay with us, we are sorry for the noise issue you experienced and inconvenience it caused. We wish we knew about this problem as we would have resolved the issue by allocating you another suite. Thanks again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Other than the Wi-Fi hiccup (could not connect to internet with my iPhone), everything went well. I got my iPad to connect, so that was a relief. I loved having my own kitchen complete with fridge, microwave, dishes, utensils, etc. Most annoying thing, however, was having a room at the end of a long hall that was also right next door to a guest with a barky dog. That's not the hotel's fault, though, so all in all, I had a pleasant stay.
Business response:
Joanne, thank you for choosing Extended Stay America for your stay. We are glad to know you were impressed with the fully-equipped kitchen in your room and that you had a pleasant stay with us. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come again to see us soon. Sincerely, Hotel Management
Lilac fest front desk was very helpful
Business response:
Donald, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you were impressed with the courteous service provided by our front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Our hotel stay was fine. Everything was clean and comfortable. Glad to have a small kitchen in the room.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Great Value We were comfortable at the Extended Stay America. The room was clean and had all the amenities that we wanted, like a refrigerator and microwave. The hotel was quiet and located close to shopping and it was easy to get around the area. It was definitely a great value for the price.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and that you were impressed with our location as it’s close to many interesting places and shopping venues. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Staff are great, make you feel like family Cant do enough for you.....!!!!! Stayed many times, and will continue too
Business response:
Carl, thank you for being loyal to Extended Stay America. We are thrilled to read we are always able to impress you with our hospitality and that you enjoy your time with us. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Very basic hotel. The room was clean but sparse. We were first given a handicapped room with low sink and closet. There was an unpleasant odor in the room so we asked to switch. When we arrived in the new room we failed to notice that the bed was only a double. Definitely noticed when we went to bed! We are used to a king size and had trouble negotiating Teflon Barrie bed all night. We found out the next morning that my mother who had a room to herself was given one with 2 beds. Lesson learned: be specific about what you req... read more
Business response:
Amy, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Kathleen, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.