This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Family Good customer service the room was very nice and clean bed was comfortable
They gave away our room before we got there. Not cool.
Business response:
Thank you for the feedback. We are sorry for the issue you experienced at time of check-in and regret that we were unable to accommodate you this time. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Staff was pleasant.
Business response:
Thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Expedia was the problem apparently - we arrived at the hotel at 11:30 on the first night of our reservation and were told we do not have a room for you. This after Expedia had already confirmed, multiple times, and took my money. The very nice but on the spot clerk kept referring to the "third party" as the problem - as in Expedia. The folks at Extended Stay did what they could to help but I ended up having to sleep on the floor. I highly recommend confirming your room with with the hotel itself - Expedia is not reliable it ... read more
Business response:
Thank you for your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Disgusting. Dog poop in the corner of our room. Hair all over the shower/tub. Looks like the room hasn't been cleaned for a long time. Dirt and grime everywhere. Room smelled like cigarette smoke and urine.
Business response:
Amanda, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
DON'T STAY HERE The room reserved wasn't available. They gave us a key to another room... when we owned the door someone was sleeping in the room! OMG. The second bed in our was a sleeper sofa with stains all over the mattress. YUK! And to make it worse... they had no sheets available for the mattress... even when asked! DON'T STAY HERE.
Business response:
Robert, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.