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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stay Had to stay because of storm in the area -- too bad to drive home
Business response:
Deborah, thank you for staying at Extended Stay America. We are glad you had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Glenn, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room was excellent--clean, comfortable bed, and a nice utility kitchen. The only negative was that the building is not built to block sound, so I heard quite a bit of sound from rooms nearby and above me that interfered with my sleep.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Okay motel Basically all was good. Little issue with the bathroom. Plenty clean enough, but commode water levels are too high. Things get wet that really shouldn't.
Business response:
Bob, thanks for choosing Extended Stay America for your needs. We are pleased to know you enjoyed your stay with us and our facilities along with our service were to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest, and we hope to serve you again soon. Sincerely, Hotel Management
Clean and affordable hotel The staff were courteous, and the rooms were clean. However, there were other guest who were extremely disturbing in middle of night. They were screaming and fighting in the parking lot at 2:30am, and as a result I was completely unable to sleep. Good location, but clearly something needs to be done about guests partying, doing drugs and disrupting other guests!!!!
Business response:
Thank you for being our recent guest and for sharing your experience.We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all thosein the immediate vicinity.We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Good! Muy bien
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
No Frills Hotel Reasonably Priced Photo of site is deceiving. There is not that much grass area in front of hotel. Hotel is hidden behind hill in parking lot of strip mall. It is dated but clean. Front desk staff were friendly and efficient. Ideal for family staying for many days and planning on cooking in room since there is a full-sized refrigerator and 2-burner stove in addition to microwave oven. Free breakfast amounts to coffee and granola bar, whole fruit, or muffin "to go" - no breakfast sitting area. TV did not seem ... read more
Business response:
Thank you for sharing your experience at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and found us to be a great value in the area. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
hotel was ok- staff was friendly and helpful. Shower had a constant drip. Bed and pillows not very comfortable.
Business response:
Dana, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.