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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service, average hotel. Some of the best hotel service I have ever received!
Business response:
Thank you for sharing your experience. I am glad to see you valued the service provided and that you had a pleasant stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Decent Hotel for the price. We stayed at this hotel on our way home from Niagara Falls. It was a decent location off the highway and still near all the restaurants.
Business response:
I want to thank you for taking the time out to write a review. It is great to know that our location near Niagara Falls and the highway was beneficial. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Nice stay, very reasonable prices, Kitchenette was adequate, room for docking station and 2 monitors,
For an overnight stay, not the best deal. Once the check-in host heard we had gone through expedia, he was cool and not very accommodating. Why publish through expedia then? For an extended stay, it probably would have worked out as the room was comfortable but it was too expensive, including the pet fee for merely one night. There are restaurants nearby and the location was quiet and close to shopping.
Business response:
I appreciate you taking the time to write a review of your experience with us. The unperceptive staff encounter you described is unacceptable, and I sincerely apologize for your experience. Thanks to your comments, we will be sharing your survey with our team to help us provide better customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
A+ service We were there to meet and get to know our new adopted son. Thanks for everything super friendly and helpful. A+ will see you again fo our next visit.
It was convenient for my purposes with a lot of nearby services.
Business response:
Thank you for taking the time to share your comments. I'm thrilled that our hotel was convenient for you during your trip. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Ok for a night Hard to find- located within a plaza, but off to the side. Friendly staff. Kitchen had no dishes or utensils but there were drinks left in the frig from a previous guest. Bedspread had an off smell. Nice shower, comfy bed. TV worked fine. No hairdryer in bathroom. Ok place for the night.
Business response:
Thank you for taking the time to write a review of your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am working with the staff to inspect and ensure cleanliness. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.