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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First the plus's: This hotel is in a location with lots of things around like restaurants and stores. The property is back from the road so it's fairly quiet from road noise. Now the negatives: The public spaces (lobby and elevator) are dirty. The room itself was dirty. Stain on the sheets. They put me in a smoking room without asking me. I didn't notice at first and settled in but then the smell started to bother me after it was too late. Furniture was beat up. Stains on the carpeting.
Business response:
Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered. We will discuss your comments with our housekeeping associates to take corrective measures. We are also sorry for being unable to offer you the suite of your choice. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Staff Rude But The Place Nice
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you had an overall pleasant stay with us. However, we are sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Clean, quiet, great location, at a nice price. Front desk rarely staffed. Not even a bell to attract anyone's attention.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a peaceful stay with us and liked our ideal location. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
everything
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.