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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very quiet
Business response:
Thank you for being our guest at Extended Stay America We are happy to know you had a peaceful stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We I got they they didn’t have my room and I I to find another hotel
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Nice People but wont be back Had to move to 2 different rooms. Charged me double. The people were nice. They seem overwhelmed with the maintaining of the property. Loud people. Fire alarms going off nightly. Luckily my guests found the humor in the whole thing. If you are looking to save money, the place I guess serves its purpose. I would not book this place for someone else.
Business response:
Darryl, thank you for being our guest. We truly regret the inconvenience you had during your stay. We are sorry for being unable to deliver excellent service and the noise issues that impacted your visit. We will utilize your comments to enhance our guest experience. We are also sorry for the billing-related concerns. If you have any queries, please feel free to get in touch with our associates at the front desk. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel... read more
Immediately after parking the car I stepped out onto a pile of dried up chicken bones that had clearly been there a long while. I then proceeded to follow a trail of more chicken bones right to the front door. I then stood at the front counter for several minutes before one of the three people working greeted me. The first room they put me in was nothing I would pay money to stay in. I would rather sleep in the car on the side of the road. They second attempt was tolerable. I would be embarrassed to tell anyone I even stayed... read more
Business response:
Thank you for selecting our hotel and evaluating your experience. We apologize for the cleanliness issue and the condition of the initial suite offered to you at check-in. We will discuss your comments with our housekeeping team to be more diligent moving forward. We truly hope you will give us another chance to prove we are committed to providing a comfortable experience. Sincerely, Hotel Management
Worst place to stay It was the most disgusting place I have ever stayed changed rooms because the first one wasn’t even clean pee still in the toilet and the second room had a smell the janitor that was cleaning was unprofessional and dressed inappropriately will never stay again!!!
Business response:
Angelica, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was smelling with cigarette
Business response:
Thank you for being our guest. We are sorry for the smoke smell you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My husband and I have spent two different week long stays at this same facility about 7 years ago when our house closing was delayed, so we are familiar with the quality that USED to be this facility. This past weekend, however, my sister and I were put into a room with a wildly dripping tub faucet, filth that bubbled up out of the drain when we ran the shower, someone else’s hair on the walls, a filthy bathroom ceiling, sticky floors, toilet parts on the floor behind the toilet, and chipped plaster on the walls of the room,... read more
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
I definitely don’t recommend this hotel. It was so smelly (smoke smell) the tub had hair all over it.
Business response:
Thank you for sharing your comments. We sincerely apologize for the issues you encountered in your suite. We will discuss them with our housekeeping associates to deliver fresh and spotless accommodations. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.