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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Catherine, thank you for being our guest at Extended Stay America - Rochester – Henrietta. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your online review. It’s a pleasure knowing you enjoyed being with us. On behalf of everyone here at Extended Stay America - Rochester – Henrietta we invite you to visit us again! Sincerely, General Manager
典型的モーテル チェックインのフロントのお兄さんは、フレンドリーで良い。 駐車場には大型トレーラーなども停まっていていて、働く人の宿という印象。 コーヒーメーカーは貸してくれるが、淹れるべきコーヒーパックがあるわけではない。 すぐ隣にモールがあるので、ビール、軽食などの買物には便利。
Business response:
Thank you for choosing our hotel and sharing your experience. Although you enjoyed our convenient location, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We appreciate you letting us know and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
This was a busy weekend with both large universities graduating. Prices were extremely high. Everything went well although a better ventilations system would have been useful to clear away the food odors in the hall and stairwells.
Business response:
Keg, thank you for choosing to stay with us and for posting a review. We're glad you enjoyed some aspects of your visit. That being said, we want to apologize for the problem you experienced that kept you from having a perfect visit. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, General Manager
Nice and clean - just showing use and wear. Very pleasant. Staff was superior - very helpful.
Business response:
Ellen, it was a pleasure to have you as our guest at Extended Stay America - Rochester - Henrietta. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Good Good
Business response:
Thank you for being our guest at Extended Stay America - Rochester - Henrietta. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Oh well We got what we paid for. Front desk was nice but when we first got there we were given keys to a room that was not only smoking (I specified non smoking) but also already occupied. We were moved to a different room which was alright but nothing too impressive.
Business response:
Thank you for being a guest at our hotel. Its good to know you had a great stay, and we are glad that our associates resolved the issue you had in a timely manner and to your satisfaction. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Just passing through The staff was very pleasant and efficient. They did however put us in a smoking room without asking if it was ok (it wasn't). Also, a word to the wise. You have to ask for a coffee maker and cups. Was never offered coffee, but I always bring my own. Admittedly there was a sign at the front desk regarding this. It was late and I was in a hurry, so hadn't read until I got to the room. Room was quiet and clean. Water was hot. There is coffee in the lobby in the am, and breakfast if you ear chemicals in a pa... read more
Business response:
We appreciate you staying with us and sharing your review. Although you liked our friendly associates, please accept our most sincere apologies for the inconvenience of the fire alarm during the night and for the inconvenience it caused. I appreciate your observations and concerns and have taken a note of it. I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.