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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look for another hotel Friendly staff dated hotel. No maid service. I was there 4 nights. No access to a computer.
Ok nice hotel I really would of like for them to clean my room
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned during your stay. I will coach our team members about explaining to guests that we provide cleaning service once a week without charge, to ensure that an experience like yours does not happen again in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your expe... read more
Decent but very forgettable The night clerk was disappointing...not in uniform, wearing a tank top revealing way more than should be seen. She didn't give me the bag that had been left for me. The bed was pretty uncomfortable. Only one staff member was genuinely friendly. The rest seemed to tolerate having customers. One even watched me use my foot to try to open the front doors while my hands were full with bags...just watched, didn't offer to open the door. The person was actually trying to go out the same doors. Once I go... read more
Business response:
Thank you for providing us with details about your stay. I was disheartened to read that you were not provided with the service you deserve. I know our team is capable of much better service. Please accept our apologies. In response to your feedback, I am going to retrain the staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
First room had a toilet that had no water in it. Second room had poor air conditioning. Comfortable bed, small tub for showering. Probably will find a better hotel on my next visit.
Business response:
Thank you for taking the time to write a review of your stay. The poor working conditions of the two rooms you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to thoroughly inspect every room. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Very clean, comfortable room staff was friendly, good stay, will definitely stay here again, good value for the price
The room/building was a bit tired looking, and could use some updating. When we checked in there were a few teens/early 20s just hanging out in the lobby. Not sure if they were staying there or just hanging out.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that our hotel’s appearance was not at its best when you checked. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Terrible housekeeping great place for comfort My room was the largest in the hotel, however, the housekeeping staff did not come into the room for cleaning or change bedding or towels... The bed was very comfortable and the desk staff was professional
Business response:
Thank you for sharing your thoughts with us about your stay. It should have been communicated to you at the front desk about our housekeeping policy. We provide housekeeping for guests staying 8 days or more; however, we offer it to guests staying less day for a nominal fee. Apologies for the miscommunication on our part. Despite this, I am glad to see you still were able to enjoy your stay with us. Thank you again for sharing with us. I hope you will choose to stay with us again whenever you are in the area in the future.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.