Extended Stay America - Rochester - Henrietta

Anonymous 

on Expedia

8 years ago

Oh well We got what we paid for. Front desk was nice but when we first got there we were given keys to a room that was not only smoking (I specified non smoking) but also already occupied. We were moved to a different room which was alright but nothing too impressive. 

Anonymous 

on Expedia

8 years ago

Just passing through The staff was very pleasant and efficient. They did however put us in a smoking room without asking if it was ok (it wasn't). Also, a word to the wise. You have to ask for a coffee maker and cups. Was never offered coffee, but I always bring my own. Admittedly there was a sign at the front desk regarding this. It was late and I was in a hurry, so hadn't read until I got to the room. Room was quiet and clean. Water was hot. There is coffee in the lobby in the am, and breakfast if you ear chemicals in a pa... read more

Anonymous 

on Expedia

8 years ago

Great for weekends stays or business trips...the area has some good restaurants that would satisfy your taste. 

Anonymous 

on Expedia

8 years ago

Good service, right their wrong quickly! We stayed 4 nights, the first night was bad, cigarette butts and smell in a non-smoking room, no other room was available to switch. The room for the rest 3 nights was great, clean and smelled fresh!