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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway and the elevator smell bad
Business response:
Thank you for being a guest at our hotel. We sincerely apologize for the issue you experienced in the hallway and the elevator. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We hope you accept our apology and allow us to regain your trust. Sincerely, Hotel Management
It had a bed. It was not clean. The rooms were very dirty. The floors were not f by vacuumed. The counters were sticky from not being cleaned. The bathroom was very dirty.
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The room was not very clean. There was still milk and stuff in the refrigerator from previous people.
Business response:
It was disheartening to read about your sons’ stay. We apologize for the cleanliness issues in your suite. We will surely review this with our housekeeping team for their review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Very nice place to stay . I enjoy staying at the Extended Stay America . I frequent the place alot .
Hard NO This hotel is a disgusting. Stayed three nights, and not as much as a vaccummed corridor. Notwithstanding expecting cleanliness to meet Covid expectations, this hotel doesn't meet public park standards. NOTHING is clean. Corridors are smoke filled. Just awful.
Business response:
Stephen, we are very compassionate to the frustrations you experienced due to the current circumstances. Our guests' safety is always a high priority, and our staff has been working diligently to ensure all guidelines are being followed. Therefore, we are disappointed if something was overlooked. We take your concerns seriously and will promptly address them with the appropriate individuals. Thank you for your patience during this time, and we hope you will consider revisiting us on your next visit to the area. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.