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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent customer service, but otherwise mediocre. "Continental breakfast" was coffee and a choice of packaged muffin, granola bar and/or fruit in lobby, & no tables/chairs.
Business response:
Thank you so much for sharing your experience with us. I am proud of our team for providing excellent customer service. I apologize that our grab-and-go breakfast did not meet your expectations, I will pass your comments on to assist us in making purchasing decisions in the future. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
A lot of strange people. .. Guy in lobby all day with no shoes....a lot of out of town workman
Better Than Average I cut my trip short by 1 overnight. The desk attendant was unable to give me my refund @ the time that I checked out. Extended Stay America has already made contact with me and has informed me that they will contact you and that you will be refunding my return to my credit card ! Thank You !
Business response:
Thank you for sharing your comments with us. I"m thrilled we were able to handle your accommodations and refund accurately and proficiently. Thank you for your patience. I hope you decide to stay with us again whenever you are in the area.
Rib Fest We were in town to judhe bbq. This hotel was convenient and very nice. The breakfast was nowhere near as nice as other hotels, but I was there for sleeping.
Freindly staff,great rooms Great room,clean and very spacious.The front desk staff (Glenn) was very personable,friendly and made us feel welcome.We will defiantly be back
A night in suburban Rochester This was a one-nighter. Hotels.com had booked us in a smoking room - which we didn't ask for. The people at the hotel found us a non-smoking cancellation, since they were booked up. It was a very nice room. They brought us a coffee maker as well. I only wish they had: 1) a better breakfast deal than grab 'n go in the lobby, and 2) a gym. Location was fine, parking and access was fine. The people working there were very friendly and helpful.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel. I truly appreciate your kind comments regarding our friendly staff. Our breakfast is, indeed, fashioned as a “grab-and-go” convenience styled breakfast amenity and is set up for quick and easy service. Each of our rooms also features a fully equipped kitchen with dishes and utensils available upon request from the front desk. I apologize for any inconvenience that the lack of a gym may have caused you, I wil... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.