Extended Stay America - Rochester - Henrietta

Business response:

Thank you for staying with us. We are pleased to see you enjoyed your overall stay with us. In regard to the smoke issue, your concerns will be shared with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon at Extended Stay America - Rochester – Henrietta. Sincerely, General Manager 

Business response:

Darrin, thank you for taking the time to share your wonderful review of Extended Stay America - Rochester - Henrietta. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thanks again for your business, and we look forward to your return visit. Sincerely, General Manager 

Business response:

Catherine, thank you for being our guest at Extended Stay America - Rochester – Henrietta. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager 

Business response:

Many thanks for taking the time to post your online review. It’s a pleasure knowing you enjoyed being with us. On behalf of everyone here at Extended Stay America - Rochester – Henrietta we invite you to visit us again! Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and sharing your experience. Although you enjoyed our convenient location, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We appreciate you letting us know and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Keg, thank you for choosing to stay with us and for posting a review. We're glad you enjoyed some aspects of your visit. That being said, we want to apologize for the problem you experienced that kept you from having a perfect visit. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Ellen, it was a pleasure to have you as our guest at Extended Stay America - Rochester - Henrietta. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Rochester - Henrietta. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager