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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oh well We got what we paid for. Front desk was nice but when we first got there we were given keys to a room that was not only smoking (I specified non smoking) but also already occupied. We were moved to a different room which was alright but nothing too impressive.
Business response:
Thank you for being a guest at our hotel. Its good to know you had a great stay, and we are glad that our associates resolved the issue you had in a timely manner and to your satisfaction. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Just passing through The staff was very pleasant and efficient. They did however put us in a smoking room without asking if it was ok (it wasn't). Also, a word to the wise. You have to ask for a coffee maker and cups. Was never offered coffee, but I always bring my own. Admittedly there was a sign at the front desk regarding this. It was late and I was in a hurry, so hadn't read until I got to the room. Room was quiet and clean. Water was hot. There is coffee in the lobby in the am, and breakfast if you ear chemicals in a pa... read more
Business response:
We appreciate you staying with us and sharing your review. Although you liked our friendly associates, please accept our most sincere apologies for the inconvenience of the fire alarm during the night and for the inconvenience it caused. I appreciate your observations and concerns and have taken a note of it. I hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Great for weekends stays or business trips...the area has some good restaurants that would satisfy your taste.
Business response:
Thank you for your kind review, especially highlighting our location. I'm glad this aspect was the best part of your visit. We appreciate you being our guest and hope to see you again on your next business or pleasure trip to our area. Sincerely, General Manager
Good service, right their wrong quickly! We stayed 4 nights, the first night was bad, cigarette butts and smell in a non-smoking room, no other room was available to switch. The room for the rest 3 nights was great, clean and smelled fresh!
Business response:
Thank you for taking the time to share your experience. First, please accept our apologies on your first night at our hotel. Still, we are glad to know the rest of your stay became better. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
I was upset they didn't have a smoking room available even though that's what I booked for.
Business response:
Thank you for taking the time to write a review regarding your stay. Please accept our apologies that you were not able to receive the smoking room that you requested. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.