Extended Stay America - Rochester - Henrietta

kierstyn 

on Expedia

9 years ago

Ok nice hotel I really would of like for them to clean my room 

Anonymous 

on Expedia

9 years ago

Decent but very forgettable The night clerk was disappointing...not in uniform, wearing a tank top revealing way more than should be seen. She didn't give me the bag that had been left for me. The bed was pretty uncomfortable. Only one staff member was genuinely friendly. The rest seemed to tolerate having customers. One even watched me use my foot to try to open the front doors while my hands were full with bags...just watched, didn't offer to open the door. The person was actually trying to go out the same doors. Once I go... read more

Lesley 

on Expedia

9 years ago

First room had a toilet that had no water in it. Second room had poor air conditioning. Comfortable bed, small tub for showering. Probably will find a better hotel on my next visit. 

Gina 

on Expedia

9 years ago

Very clean, comfortable room staff was friendly, good stay, will definitely stay here again, good value for the price 

Anonymous 

on Expedia

9 years ago

The room/building was a bit tired looking, and could use some updating. When we checked in there were a few teens/early 20s just hanging out in the lobby. Not sure if they were staying there or just hanging out. 

Anonymous 

on Expedia

9 years ago

Terrible housekeeping great place for comfort My room was the largest in the hotel, however, the housekeeping staff did not come into the room for cleaning or change bedding or towels... The bed was very comfortable and the desk staff was professional 

Anonymous 

on Expedia

9 years ago

Excellent customer service, but otherwise mediocre. "Continental breakfast" was coffee and a choice of packaged muffin, granola bar and/or fruit in lobby, & no tables/chairs.