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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For an overnight stay, not the best deal. Once the check-in host heard we had gone through expedia, he was cool and not very accommodating. Why publish through expedia then? For an extended stay, it probably would have worked out as the room was comfortable but it was too expensive, including the pet fee for merely one night. There are restaurants nearby and the location was quiet and close to shopping.
Business response:
I appreciate you taking the time to write a review of your experience with us. The unperceptive staff encounter you described is unacceptable, and I sincerely apologize for your experience. Thanks to your comments, we will be sharing your survey with our team to help us provide better customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
A+ service We were there to meet and get to know our new adopted son. Thanks for everything super friendly and helpful. A+ will see you again fo our next visit.
It was convenient for my purposes with a lot of nearby services.
Business response:
Thank you for taking the time to share your comments. I'm thrilled that our hotel was convenient for you during your trip. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Ok for a night Hard to find- located within a plaza, but off to the side. Friendly staff. Kitchen had no dishes or utensils but there were drinks left in the frig from a previous guest. Bedspread had an off smell. Nice shower, comfy bed. TV worked fine. No hairdryer in bathroom. Ok place for the night.
Business response:
Thank you for taking the time to write a review of your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am working with the staff to inspect and ensure cleanliness. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Look for another hotel Friendly staff dated hotel. No maid service. I was there 4 nights. No access to a computer.
Ok nice hotel I really would of like for them to clean my room
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not cleaned during your stay. I will coach our team members about explaining to guests that we provide cleaning service once a week without charge, to ensure that an experience like yours does not happen again in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your expe... read more
Decent but very forgettable The night clerk was disappointing...not in uniform, wearing a tank top revealing way more than should be seen. She didn't give me the bag that had been left for me. The bed was pretty uncomfortable. Only one staff member was genuinely friendly. The rest seemed to tolerate having customers. One even watched me use my foot to try to open the front doors while my hands were full with bags...just watched, didn't offer to open the door. The person was actually trying to go out the same doors. Once I go... read more
Business response:
Thank you for providing us with details about your stay. I was disheartened to read that you were not provided with the service you deserve. I know our team is capable of much better service. Please accept our apologies. In response to your feedback, I am going to retrain the staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,095 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.