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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cleanliness of the room itself was okay, but the facilty smelled. It was obvious that people were smoking in the non-smoking rooms. People were venting their kitchen smoke/smells into the halls. The breakfast was bare minimum and left us wanting. I personally didn't shop this room. The price would have to be significantly better than others for me to stay at and Extended Stay ever again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay did not meet your expectations. Please accept my apology. In response to your feedback, I am working with our housekeeping and maintenance staff to make sure rooms are thoroughly inspected prior to guest arrivals. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience wit... read more
The way it should be. Great stay
Business response:
Thank you so much for sharing your experience with us. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
No one advised us that we did not have maid service and upon coming back to hotel late in the evening finding the bed unmade was a big dissapointment. Had I knowm I would have made it myself, also towels ee used were left on batroom floor as we expected them to be picked up.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were not informed about our housekeeping schedule. To ensure that a situation like yours doesn't happen again, my team is being trained on how to communicate this effectively at check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Comfortable, Clean & Quiet This hotel was very nice. The staff were very courteous and polite. The room was clean and comfortable.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our clean and comfortable hotel. I truly appreciate your kind comments regarding our friendly and accommodating staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Nice place Room was clean and the folks at the desk were super nice. Just stayed for an evening, but no complaints to share!!
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,198 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.