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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Made me feel at home staff friendly n respectful enjoy the stay
Business response:
Thank you for choosing Extended Stay America. We are pleased to know loved our courteous service. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
I didn't like Expedia. The hotel was fine but my Expedia reservation didn't go through to their system and I had to pay out of pocket and get a refund from Expedia.
Great time clean rooms and the staff was friendly
Business response:
Thank you for being a guest at Extended Stay America and reviewing your experience. It was a pleasure to know you had a comfortable stay in your clean suite and that you were happy with the friendly service you received. On behalf of everyone, we invite you to our property on your next trip. Sincerely, Hotel Management
THEY GAVE AWAY MY ROOM - TURNED ME AWAY BUT THE STAY WAS PAID FOR 3 DAYS IN ADVANCE. THEN NOT ONLY DID I NOT GET A REFUND YET - BUT THERE IS NOW AN INCIDENTIAL CHARGE ON MY CC STATEMENT FROM 5 DAYS LATER?!? SOMEONE IS STEALING AND I STILL DONOT HAVE MY MONEY BACK.
Business response:
We regret not being able to accommodate you in the room you booked. It is even more concerning if any billing errors were made. We will review the charges on your invoice to check for any incorrect transactions. Your patience is appreciated while we investigate. Thank you for your feedback. Sincerely, Hotel Management
This place was filthy! Supposedly non smoking but whwn i waljwd in all i smelled was smoke and perfume. I travel with bleach wipes and cleaned surfaces because they were dirty with coffee cup stains and toothpaste. I opened the windows and went out and bought my own comforter.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We have also asked them to ensure proper procedures are being followed to remove the smell. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.