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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rib Fest We were in town to judhe bbq. This hotel was convenient and very nice. The breakfast was nowhere near as nice as other hotels, but I was there for sleeping.
Freindly staff,great rooms Great room,clean and very spacious.The front desk staff (Glenn) was very personable,friendly and made us feel welcome.We will defiantly be back
A night in suburban Rochester This was a one-nighter. Hotels.com had booked us in a smoking room - which we didn't ask for. The people at the hotel found us a non-smoking cancellation, since they were booked up. It was a very nice room. They brought us a coffee maker as well. I only wish they had: 1) a better breakfast deal than grab 'n go in the lobby, and 2) a gym. Location was fine, parking and access was fine. The people working there were very friendly and helpful.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel. I truly appreciate your kind comments regarding our friendly staff. Our breakfast is, indeed, fashioned as a “grab-and-go” convenience styled breakfast amenity and is set up for quick and easy service. Each of our rooms also features a fully equipped kitchen with dishes and utensils available upon request from the front desk. I apologize for any inconvenience that the lack of a gym may have caused you, I wil... read more
Good Value Staff was very attentive and accommodating. Room was nicely appointed for a budget motel. Overall an excellent experience. Best value!
Business response:
Steve - Thank you for your great review. We are glad to hear that you found us to be an excellent value and enjoyed our helpful staff. We hope to see you again soon!
Hotel was good but hard to find and a bit off parh All in all a good stay! Just quite hard to find the hotel! Overall, worked!
Stayed for Travel Stop We arrived very late into the wee hours with two dogs, and the front desk person (a gentleman) was very nice and accommodating when we asked for a late check out so we could get some sleep. They didn't even charge us for the extra couple of hours past check out. The hotel is located in a great spot for access to major highways, and the staff was very nice. That said, our room wasn't very clean. We're used to "dog rooms" not being the best rooms in the place, and we understand that, but the fridge in th... read more
Business response:
Thank you for sharing your experience with us. We are happy to read your remarks about the friendly service you received; however, we are very sorry that the cleanliness of the room was lacking and that the ice trays were missing. In response to your feedback, I am retraining our housekeeping staff and reviewing our room inspection procedures. Still, I’m glad to read that you had a positive stay overall. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other... read more
Not terribly clean I wasn't expecting much but we were traveling with our mini-dixieland so it was the first place that accepted pets without an large, nonrefundable deposit. Someone's dirty socks and underwear were in plain sight on the bathroom floor. There were dead bugs and food on the floor under the peninsula intended for eating and working. Not so great. Staff was friendly and efficient.
Business response:
Thank you for the feedback about your stay at our hotel. I appreciate your comments about our staff; however, the room conditions you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as implementing deep cleaning procedures. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide y... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,239 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.