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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor service I stayed at this hotel for over a week. When I asked to get my room clean, I was told by the front desk clerk and housekeeper that it would get taken care of the following day. After working 12 hrs as a nurse, I got back to my room, my room was untouched. I called the front desk and was told that I have to wait 14 days to get my room cleaned d/t the pandemic. I told her that my name was written down by her coworker the day before to let them know of my request. She told me that I was misinformed and that I can p... read more
Business response:
Shellena, we are extremely sorry to read all the instances you have described. Moreover, we offer our apologies for not being receptive to the situation. This is certainly not acceptable, and we will be looking forward to investigating what went wrong in your instance. Your patience is much appreciated as we review this. Thank you for your feedback. Sincerely, Hotel Management
Family Fun Need to clean the bathrooms better
Business response:
Jessica, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us. We value your feedback and look forward to welcoming you all back soon. Sincerely, Hotel Management
Average room for average price It was fine, just average. But I also wasn’t expecting The Ritz. The room / bathroom could use some cosmetic fixes, but seemed clean enough. There was no remote for the TV in the room, so I had to go back to the front desk who were able to find one. And the light next to the bed was not working; I didn’t want to bother with maintenance or change rooms, so I simply reported it when I checked out. Certainly not a “deal breaker”. In general, it was about what I would expect for what I paid.
Business response:
Ronald, thank you for your review. We are glad you had an overall satisfactory stay. However, we are sorry for the issues you encountered in your suite. We will share your concerns with the maintenance team for review and action. We value your business and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
I didn't like that i reserved and paid for a king sized bed smoking room and i got 2 double beds non smoking room.
Business response:
Thank you for your review. We apologize for not living up to your expectations, and we were unable to provide you with the suite of your choice. We have followed up with our front desk team to make sure we do not disappoint you in the future. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I asked for a Studio room non-smoking,what I seen online is different in person wasn’t expected to have any problems here half done housekeeping work I had to clean my own room.to make my self a comfortable with my stay,
Business response:
Jeneva, thank you for taking the time to review your visit to our hotel. We are truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We will be taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.