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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My boyfriend and I stayed here after a late flight into Rochester. It's about a $20 can ride from the airport. The room and service were great for the price and for a one night stay. The area is a little scarce.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our hotel to be a great value and enjoyed our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Not bad The staff i met on duty was not helpful. I arrived and I spent at least 10minutes before she attended to me.I could see her working on something in the back office. When she returned, she did not apologize to me for waiting. The worst thing that happened was she looked at me and told me that I book with the third party she is not able to give me a nonsmoking room. When I threaten to call the Expedia to cancel my reservation she offered to put me in what she called a showroom, pretty close to the desk and I didn't sle... read more
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the delay you experienced at check in. To make sure this doesn't happen again, I am going to address this with the front desk staff. We hope to have the opportunity to see you again in the future.
Great Value, No Frills Nice Value and location. Fairly quiet considering it's kind of close to the freeway. Would stay again!
Not bad for the price Just stayed overnight on the way to somewhere else. Management was friendly but the room had no dishes,glasses or silverware which is usual in an extended stay room with stove sink and microwave. We ate out of frozen dinner packages and that was fine
Business response:
Janet - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the dishes is truly regrettable. We offer a customized kitchen experience, and the Guest Service Representative should have shared this with you upon check in. We are very sorry for your experience. To make sure this doesn't happen again, I am coaching the team to improve our communication during the check in process. Thank you very much for bringing this to our attention. We hope that you will g... read more
Staff didn't make requested wake-up call, room needed maintenance, breakfast was too skimpy. Room was clean, staff checked initially to see that everything was okay.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that we failed to meet your expectations. In response to your feedback, we will work to make sure we are responding to guest requests in a timely manner as well as clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
No-frills...just sleep This is my go-to hotel in Rochester. Staff is nice, rooms are clean and location is good. Make sure to ask for cups, silverware and pots when you check in. You even get a small pack of dish washing liquid in your room!
get it together When we arrived we were told that we had two rooms but they made us contact Expedia to resolve it. When we got to the room we found that the air conditioning was broken They switched us to a Nother room but failed to reset her keys so we had to go back down to the desk to get the key reprogrammed not the way to start a vacation
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that the A/C unit was not working properly when you checked into your room. I also want to apologize for the added inconvenience that you experienced because you were not given new keys for your second room. To make sure this does not happen again, I will review this survey with my team. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope we have ... read more
overpriced The location of this hotel is kind of tucked out of the way, but good access to the interstate and the greater Rochester area. Overpriced for the area. The staff were very pleasant.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that your stay did not meet your expectations. Still, I am glad that you enjoyed our location as well as our friendly customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 4.1 star rating with 1,226 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.