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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not clean, the air was stuffy, it was smelling bad and my clothes smelled like cigarette after a night at the hotel.
Business response:
Dear David, Thank you for your feedback. We sincerely apologize for the cleanliness and odor issues you experienced during your stay. This is far below the standard we aim to provide, and we regret the discomfort it caused, especially with your clothes being affected by the smell. Your concerns have been shared with our housekeeping team to ensure immediate action and prevent future occurrences. We appreciate your comments and hope you will give us another opportunity to offer a more comfortable and pleasant stay in the futu... read more
Old and smelly Glad I was here for one night only. The hallway had a moldy smell. The room had it too but cranking up the AC made it less noticeable. The place definitely needs updates.
Business response:
Dear Guest,Thank you for sharing your feedback. Sincere apologies are extended for the unpleasant odors and outdated conditions experienced during your stay. Guest comfort is a priority, and it is regrettable that expectations were not met. Your comments will be addressed with the team to ensure necessary improvements are made. It is hoped you will consider another visit in the future for a more enjoyable experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
I'd have to say, this was a bad experience. As soon as i got there, i knew i had made a mistake. So, i at first i webt ro my room, but when i saw bugs on the bed, i got on the phone with Country Inn and Suites by Raddison, and left to stay at a much nicer place with a much nicer clientele.
Stay away if you can Just a really old property, thankfully no abandoned cars or anything, convenient location. Cabinets are all chipped. The fridge i guess works but definitely probably as old as i am. Only the front door works appropriately, all the other doors wont open with your key. Most seemed to be permanently propped open. “Grab and go breakfast” consisted of nutri grain bars and old coffee, not even hot, not water bottles. Old sticky carpet. Wouldn’t recommend for sure, but not too many affordable options.
Business response:
Dear Kevin, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest, but we regret if this was not in your cas... read more
I don't feel that the property matched the pictures shown on Expedia. The room was very dark and outdated, with some obvious repairs that were done. I can't put my finger on any one thing that turned me off, but it just didn't feel right, and didn't meet my expectations given by Expedia. I believe you should visit the property to reevaluate for future recommendations.
Business response:
Thank you, Brian, for sharing your experience. It is disappointing to hear that the room did not meet your expectations, and we apologize for the discrepancies between the online photos and your experience. Your feedback is valuable, and we will certainly communicate your concerns with the team to ensure improvements are made. We are committed to providing a better experience for our guests and hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management
The smell in the hallways are terrible smells like old water very bad mildew smell
Business response:
Dear Shanell,Thank you for your feedback. We sincerely apologize for the unpleasant odor you experienced in the hallways. This is certainly not the standard we strive for, and we understand how disruptive it can be. Please rest assured that we are addressing this issue with urgency to improve our guests' comfort. We appreciate your patience and hope you will consider staying with us again so we can provide you with a more positive experience.Sincerely,Hotel Management
We were extremely disappointed with the quality of our hotel room (and our overall experience wasn’t good either). We first arrived in our room (which I was told was the last room with double beds) around 9:30pm with two tired kids after driving for 9 hours - we were in no state to consider other options. In the room: the lampshades were cracked, the dresser's drawers were chipped around the edges, the refrigerator had grime on the outside, the popcorn ceiling was brownish in certain areas, the towel rack showed rust, the si... read more
Business response:
Dear Dustin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Extremely sketchy for a fairly good area of town.
Business response:
Dear Andrea,Thank you for sharing your feedback. We are sorry to hear that you felt uncomfortable during your stay. The safety and comfort of our guests are our top priorities, and it is concerning that we did not meet your expectations. We take your concerns seriously and will review them with our team to ensure we maintain a secure and welcoming environment for all our guests. We appreciate your input and hope you will consider staying with us again, where we will strive to provide a better experience.Sincerely,Hotel Manag... read more
Pésimo
Business response:
Dear Pedro,Thank you for your feedback. We are deeply sorry to hear that your experience was unsatisfactory. Your comments are concerning, and we are committed to investigating and addressing the issues you faced. We strive to provide a high level of service and regret that we did not meet your expectations. We hope you might consider giving us another chance to improve and provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,122 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.