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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I’ve stayed at in years I went to Rochester to help my kid move out of her apartment for the summer. I picked this hotel because I wanted access to a kitchen. I also picked this hotel because it was said to offer breakfast. Not only was the room completely devoid of plates, cups, pots, toaster, coffee maker, etc but the items that were available were in very poor condition. The fridge and the microwave were all rusty inside and out. Even the remote control was held up by tape. The outlets in the bathroom were out... read more
Business response:
Dear Guest, We sincerely apologize for the many inconveniences you experienced during your stay. We understand how frustrating it must have been to find the kitchen under-equipped, appliances in poor condition, and breakfast not meeting expectations. We also regret the issues with the bathroom outlets and uncomfortable bedding. Your comments have been shared with our maintenance and housekeeping teams for immediate attention. We’re committed to improving our guest experience and truly regret that we fell short during your vi... read more
NOPE No way Totally disgusting. I have bad allergies and sensitivity to cigarette and vape odors. The hallway wreaked of it. Went to room. Was in room less than 3 minutes. Went back to lobby and got out of dodge.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your visit, especially regarding the odors you encountered in the hallway and room. We understand how important a clean, smoke-free environment is, particularly for guests with allergies and sensitivities. Your comments have been shared with our team so we can address this issue and improve our standards. We regret that your stay was cut short and would love the chance to better serve you in the future. Sincerely, Hotel Management
Stayed for 1 night room smelled there was also no shampoo
Business response:
Dear Guest, We apologize for the unpleasant odor you experienced in your room and for the inconvenience of not having shampoo readily available. Guest comfort is very important to us, and we encourage guests to request any missing amenities at the front desk as we are happy to assist. Your comments have been shared with our housekeeping team to address these concerns promptly. We appreciate your input and look forward to welcoming you back. Sincerely, Hotel Management
The first room the door didnt shut all the way. 2nd room they gave us was just as bad. Mold, dirty smeills
Business response:
Dear Guest, Please accept our apologies for a stay that did not meet your expectations. Our guest satisfaction is important to us. Therefore, we regret your disappointment regarding your room and the few oversights you encountered. We appreciate you bringing this to our attention and are grateful for your patience. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
it smelled so bad and was so dirty
Business response:
Dear Emily, We sincerely regret that your experience did not meet expectations. Cleanliness and comfort are top priorities, and we apologize if we fell short during your stay. Your comments will be shared with our team to address any issues and ensure improvements. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
Terrible service. No blow dryers available, even though they said there would be. They required a security deposit IN CASH which was not stated prior. They had to inspect the room before giving our deposit back. They seemed very understaffed and didn’t seem to care about the guests needs
Business response:
Dear Marissa, We’re sorry to hear about the inconveniences you experienced, including the availability of blow dryers and the deposit policy. Our goal is to provide clear communication and a smooth stay, and we regret if expectations were not met. We appreciate your patience and will review these concerns with our team to improve. Your input is valuable to us, and we hope to provide a better experience in the future. Sincerely,Hotel Management
I left immediately. The room was disgustingly dirty. Very disappointed in management. Refused a refund. Highly discourage this option. Booked the Marriott down the street and went there instead.
Business response:
Dear Keith, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Uncomfortable room
Business response:
Dear Tyrece, Thank you for sharing your feedback. We are sorry to hear that your room did not provide the level of comfort you expected. We understand how important a restful environment is for our guests, and we apologize for not meeting your expectations. Your comments have been shared with our team, and we will evaluate ways to improve the overall comfort of our accommodations. We are committed to making improvements where necessary and would welcome the opportunity to host you again in the future. We are confident that y... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.