Extended Stay America - Rochester - Henrietta

Rachel 

on Expedia

a year ago

The front desk team was amazing, we interacted with them often. The hotel is old, rundown, and has thin walls (I could hear my neighbor snoring). The rooms are kitchenettes but you need to go to the lobby for all of your dishes, coffee pot, toaster, etc. When we were there the elevator was broken. The front desk had trouble with their computer and internet making the process of checking in take close to an hour for 2 of us. Again, the front desk team was amazing! I would hire any one of them for any customer facing position,... read more

Anonymous 

on Expedia

a year ago

Do not stay at this hotel The Extended Stay in Henrietta was awful. Broken appliances and furniture fixtures in terrible condition. Carpets are in desperate need of cleaning or probably replacement. We checked out after the second night because it was so bad. The hotel manager refused to change rooms or cancel the rest of the stay. Hotels.com offered a $300 credit but because the hotel manager wouldn’t refund the stay that’s the best that they could do. 

Rachael 

on Expedia

a year ago

Will not be staying there again, nor will we be using Expedia again. 

Anonymous 

on Expedia

a year ago

Used to be better There was a fire drill at 3AM one night. We all had to stand outside for an hour. The elevator was not working when I checked out from the 3rd floor. 

angela 

on Expedia

a year ago

This.extended stay needs alot of attention. 

casandra 

on Expedia

a year ago

It was very noisy and smelled horrible. Was supposed to receive housekeeping services after so many days, and never received it. Would never want to book again! 

Darlene 

on Expedia

a year ago

Even though we had a "non-smoking" room, everything smelled like smoke--the lobby especially. Some things in our room were also very dirty. We checked out early the next day and went to a different hotel.