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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely sketchy for a fairly good area of town.
Business response:
Dear Andrea,Thank you for sharing your feedback. We are sorry to hear that you felt uncomfortable during your stay. The safety and comfort of our guests are our top priorities, and it is concerning that we did not meet your expectations. We take your concerns seriously and will review them with our team to ensure we maintain a secure and welcoming environment for all our guests. We appreciate your input and hope you will consider staying with us again, where we will strive to provide a better experience.Sincerely,Hotel Manag... read more
Pésimo
Business response:
Dear Pedro,Thank you for your feedback. We are deeply sorry to hear that your experience was unsatisfactory. Your comments are concerning, and we are committed to investigating and addressing the issues you faced. We strive to provide a high level of service and regret that we did not meet your expectations. We hope you might consider giving us another chance to improve and provide you with a better experience in the future.Sincerely,Hotel Management
Management is poor. Booked King bed and it was not available Aug 18th and 19th. Microwave not working, carpet was dirty.
Business response:
Dear Vijender, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the unavailability of the King bed, the malfunctioning microwave, and the cleanliness concerns. This is not the experience we aim to provide, and we regret any inconvenience caused. Your feedback has been shared with our team to ensure these matters are addressed promptly. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,... read more
Read this before you book My room has absolutely nothing in it. They have one bar of soap 2 towels a bed a chair a desk a tv and remote that was it - I had the kitchen without a single item in it no microwave no hair dryer and then the best part of this whole experience the shadiest people stayed here… and the fire alarm went off at 1 am … someone knocked on my door before then a bunch of drunk people. Terrible experience I do not recommend - staff was very nice
Business response:
Dear Nunzia, Thank you for your feedback. We sincerely apologize for the disappointing experience you had. While we provide essential amenities, including a stovetop, microwave, fridge, laundry, and ironing facilities, we regret that these were unavailable or did not meet your expectations during your stay. The disturbances you encountered and the lack of additional items in your room do not reflect our standards. We are addressing these concerns with our team to ensure improvements. We hope you will consider giving us anoth... read more
I was extremely disappointed in this property. The elevator was filthy. The hallways were not well lit and when entering my assigned room, I was greeted with the distinct smell of cigarette smoke embedded in the tapestry. This was not a 5 star hotel and that was not my expectation; but the conditions were not livable even for one night. I forfeited the room without a refund.
Business response:
Dear Tamika, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
It was represented as smoke free. The room smelt pot and tobacco. A security door was open. Breakfast was coffee in the lobby
Business response:
Dear ROBERT, Thank you for sharing your feedback. We regret to hear that your experience did not meet expectations. The smell of smoke is a serious concern, and we are addressing this to ensure our smoke-free policy is upheld. We also apologize for the security door issue and the limited breakfast options. Your comments are valuable in helping us improve our services. We appreciate your input and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely,Hotel Management
The property was dated, and our first room had a leak in the bathroom. Our second room smelled like curry and there was a fight on our floor. It's not a place you want to spend a night. The front desk was not attentive and when I checked out (the same day I checked in) they forgot to check me out in their system, making getting a refund more difficult for me. They would not answer the phone and I had to drive back to ask them to please take me out of their system—terrible experience.
Business response:
Dear Robinson, We sincerely apologize for the issues you encountered during your recent stay. It is concerning to hear about the leak, unpleasant odor, and disturbance, as well as the difficulties you faced with check-out and communication. This experience falls short of our standards, and we regret the inconvenience caused. We are addressing these concerns with our team to prevent similar issues in the future. Your feedback is invaluable, and we hope you might consider giving us another chance to provide a better experience... read more
The room smelled like smoke the curtain rode was broken half off the wall. The sinked leaked there wasn't any utensils for the kitchen area.the rugs had stains all over it. They say a grab and go breakfast they had nothing. It say no smokeing with in a hounded feet of the building people was smoking by the entrance.And alot of the people there live there its looks like a homeless shelter
Business response:
Dear Scott, Thank you for sharing your feedback. We apologize for the discomfort and inconvenience you experienced during your stay. We take concerns about room cleanliness, maintenance, and amenities seriously and will address the issues you mentioned, including the smoke smell, broken curtain rod, and kitchen utensils. Your comments about the breakfast and smoking policy are also noted and will be reviewed to ensure compliance and improvement. We appreciate your input and hope to have the opportunity to provide a more sati... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,125 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.