Extended Stay America - Rochester - Henrietta

Business response:

Ammy, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked our courteous service. However, we apologize for the inconvenience you had in your room. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

We are sorry as you felt unsafe when staying here. We take the safety of our guests and employees very seriously. Kindly know, our team is well trained to handle any situation and maintains a good environment. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the issues you encountered at the time of check-in and regret the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We hope to welcome you back in the future so that we can make your next visit a better experience. Sincerely, Hotel Management 

Business response:

Keyon, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback at Extended Stay America. We are glad to know you were impressed with our accommodations and that you had a nice time with us. We appreciate all of your feedback and will use it for future improvements. Thank you again for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management 

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management