Extended Stay America - Rochester - Henrietta

Rachel 

on Expedia

a year ago

Bathroom smelled like smoke. No one available at the front desk. 

Donald 

on Expedia

a year ago

Be careful. It doesn’t seem like a safe hotel. Lots of riff raff hanging around smoking weed and the place is worn down and dark. I would have been very concerned if I brought my family here 

Maria Conchita 

on Expedia

a year ago

My family's experience and I was when we got to the hotel and got up to the third floor it smelled really bad and that apart from that when you walked into the room it was dirty the fridge was look like it hadn't even been clean 

Novelette 

on Expedia

a year ago

Hotel from Hell stay away My stay was terrible. The room looked better in the pictures than in reality. The bathroom was dirty and had hair around the bathtub. My room looked dated and the TV stand needs to be changed. I could not sleep the entire night because I could hear the people in the room above me walking across the floor as if there were elephants up there all night. Whenever they went to the bathroom there was a ticking sound for about 20 minutes. Furthermore, everytime I came out of my room there were people with ... read more

Milouse 

on Expedia

a year ago

Bad staff 

Sean 

on Expedia

a year ago

Stayed 4/11 - 4/15/24 They didn’t disclose that this in property had tenants living there! I was in 329 with my family and the person next to us had a dog barking at night for the duration of our stay. There was also a dog across the hall barking with the other dog. When I called to complain, the attendant told me they are tenants. Like “ it is what it is”. The window wouldn’t close all the way so we had to keep the heat at 81. The refrigerator has rusting doors. There was a couple fighting for two nights straight. The carpe... read more