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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was okay but the mold in the room was so bad it stunk in the room
Business response:
Dear Krystal, We sincerely apologize for the mold issue you encountered during your stay. This is certainly not the standard we strive to maintain, and we understand how unpleasant it must have been. We are addressing this concern with our maintenance team to ensure that this issue is resolved. Your comfort is our priority, and we hope you will give us another chance to provide you with a more enjoyable stay. We look forward to welcoming you back. Sincerely,Hotel Management
Hold on my CC still not refunded, 14 days after..
Business response:
Dear Wayne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Total disappointment Nice area, but hotel is barely a 2 star hotel even though they charge you pretty good money per night
Business response:
Dear Javier, Thank you for your feedback. We’re glad to hear you enjoyed the area, but we sincerely apologize that your stay did not meet your expectations. We strive to offer a comfortable and valuable experience for all guests, and we regret that you felt the property did not reflect the price. We are continuously working on improvements to enhance the overall guest experience. We truly appreciate your input and hope to have the opportunity to provide a better stay during your next visit. Sincerely,Hotel Management
It looked nothing like the pictures it was disgusting.
Business response:
Dear Moraima, Thank you for your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations and that the room did not match the images you saw online. We are committed to maintaining high standards of cleanliness and comfort, and we will address your concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
I stayed for five nights and they never changed the sheets on the bed, they never brought clean towels, nobody ever asked us if we needed anything. Under the bed was very dirty. Early in the morning there were people slamming doors and talking loudly.
Business response:
Dear Julio E Santiago, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced while with us. Our promise to our guests includes a commitment to providing a clean, calm environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are ... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.