Extended Stay America - Rochester - Henrietta

Arthur 

on Expedia

a year ago

We didn't even get under the blankets... 

Achibane 

on Expedia

a year ago

As this is the only terrible hotel experience of my life, where do I begin? Well, I'll start by saying that the hotel could be for the homeless and should be free for them. The smell of cigarettes, the complete lack of cleanliness with blankets that I wouldn't even find in used items for sale, a breakfast I wouldn't even give to my dog, and the lack of politeness, especially with the receptionist lady Nelida. I will tell her that we came to visit the USA, not to fight and argue, not polite at all. So, if you see my face, the... read more

Rachel 

on Expedia

a year ago

This property was so dirty and disgusting I could hardly stand it. First I waited 15 minutes for the front desk person to show, which normally would be no big deal, but I needed to get to bed for my 4am shift. Then I got to my room the refrigerator was rusted the counters had circular sticky spots as if they had not been wiped and it smelled like smoke. Bulldoze it and start over again. 

Kimberly 

on Expedia

a year ago

Check in took 35 minutes Filthy Window in room was broken Didn’t stay the second night Went to the Doubletree Service was terrible 

Sathiyamoorthy 

on Expedia

a year ago

Not even toilet functioning correctly. Total waste of money. 

Kelsey 

on Expedia

a year ago

Good location that’s about it We showed up to check in at 3:30, took 45 minutes to get someone to check us in. Everything is outdated and dirty. Our bathroom shower faucet didn’t shut off.