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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scary I’ve stayed in much nicer extended stay hotels, this was the worst. A bit of the ghetto in the suburbs. Smells like piss and weed through out, music playing loud until late, lousy breakfast, sticky floor, nasty kitchen.
Business response:
Dear Frank, We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right while you were here so we could make the most of your visit. We regret the inconvenience. Thank you for choosing us. We value your feedback and hope you will give us the opportunity to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Upon arrival at the property we were informed that there was no room available for me and my family, this was after speaking with an employee on the property earlier that day to confirm reservations. The staff there was not helpful at all and completely indifferent to our situation. I would NOT recommend this property.
Business response:
Dear Robert, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Mana... read more
I found a bedbug ,not wifi
Business response:
Dear Karla, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
It was horrible.
Business response:
DearNeal,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
It was not clean, the air was stuffy, it was smelling bad and my clothes smelled like cigarette after a night at the hotel.
Business response:
Dear David, Thank you for your feedback. We sincerely apologize for the cleanliness and odor issues you experienced during your stay. This is far below the standard we aim to provide, and we regret the discomfort it caused, especially with your clothes being affected by the smell. Your concerns have been shared with our housekeeping team to ensure immediate action and prevent future occurrences. We appreciate your comments and hope you will give us another opportunity to offer a more comfortable and pleasant stay in the futu... read more
Old and smelly Glad I was here for one night only. The hallway had a moldy smell. The room had it too but cranking up the AC made it less noticeable. The place definitely needs updates.
Business response:
Dear Guest,Thank you for sharing your feedback. Sincere apologies are extended for the unpleasant odors and outdated conditions experienced during your stay. Guest comfort is a priority, and it is regrettable that expectations were not met. Your comments will be addressed with the team to ensure necessary improvements are made. It is hoped you will consider another visit in the future for a more enjoyable experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
I'd have to say, this was a bad experience. As soon as i got there, i knew i had made a mistake. So, i at first i webt ro my room, but when i saw bugs on the bed, i got on the phone with Country Inn and Suites by Raddison, and left to stay at a much nicer place with a much nicer clientele.
Stay away if you can Just a really old property, thankfully no abandoned cars or anything, convenient location. Cabinets are all chipped. The fridge i guess works but definitely probably as old as i am. Only the front door works appropriately, all the other doors wont open with your key. Most seemed to be permanently propped open. “Grab and go breakfast” consisted of nutri grain bars and old coffee, not even hot, not water bottles. Old sticky carpet. Wouldn’t recommend for sure, but not too many affordable options.
Business response:
Dear Kevin, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest, but we regret if this was not in your cas... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.