Extended Stay America - Rochester - Henrietta

Lauryn 

on Expedia

a year ago

My room smelled like an ash tray and carpet, walls, floors were dirty plus worn. Rooms around me had people coming and going all night. The noise kept me up, final I gave up on sleep. I got dressed and left since I didn't want to use the shower and walk on the floors. I totally understand why the room was so inexpensive. Never will I go there again. 

maria 

on Expedia

a year ago

The room stunk. We tried opening the windows but they were both broken. Bed sheets had a stain and so did the duvet. Chair was broken. Small hairs in tub. Smoke detector wires exposed. On the positive, no bugs. Avoid this place. 

Juliet 

on Expedia

a year ago

If i could give 0 stars I would; 1st room tv didn’t work and water running in the tub wouldn't turn off room was run down. 2nd room was worse found sperm on the bed skirt I had to go to front desk to get gloves and clean linen because housekeeping staff was off duty shower and bathroom sink stopped up with long blk hair I had to get my own cleaner floor was dirty food and animal droppings in drawers no cooking or serving utensils on Saturday no frontdesk staff computer locked us out room we almost missed the comedy show Hote... read more

James 

on Expedia

a year ago

A roof over your head that is all The free breakfast was oatmeal and coffee! 

Jessica 

on Expedia

a year ago

Couldn't sleep because people were arguing all night.. Woke to to the fire alarms going off And everyone having to leave the hotel. We found our smoke alarm in the dresser of the hotel room so good thing we didn't have a fire in our room lol 

HEATHER 

on Expedia

a year ago

I was happy about getting a kitchen but there was no kitchenware!!! The bathroom was very old. The paint was peeling. The curtain holder was broken and would not keep the curtain closed taking a shower. It took 5 minutes to get hot water. Location was great. Next to a grocery store and dollar tree for the last minute "forgets" breakfast was a muffin and coffee or tea 

prashant 

on Expedia

a year ago

Weed smell in the corridors and rooms 

Kevin 

on Expedia

a year ago

Awful. Bed sheets looked dirty and stained. No pillow covers. The whole place is a run down dump. Staff at check in and check out were ok, but overnight staff was ignorant and unhelpful. I would never recommend this place to anyone.