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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't feel that the property matched the pictures shown on Expedia. The room was very dark and outdated, with some obvious repairs that were done. I can't put my finger on any one thing that turned me off, but it just didn't feel right, and didn't meet my expectations given by Expedia. I believe you should visit the property to reevaluate for future recommendations.
Business response:
Thank you, Brian, for sharing your experience. It is disappointing to hear that the room did not meet your expectations, and we apologize for the discrepancies between the online photos and your experience. Your feedback is valuable, and we will certainly communicate your concerns with the team to ensure improvements are made. We are committed to providing a better experience for our guests and hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management
The smell in the hallways are terrible smells like old water very bad mildew smell
Business response:
Dear Shanell,Thank you for your feedback. We sincerely apologize for the unpleasant odor you experienced in the hallways. This is certainly not the standard we strive for, and we understand how disruptive it can be. Please rest assured that we are addressing this issue with urgency to improve our guests' comfort. We appreciate your patience and hope you will consider staying with us again so we can provide you with a more positive experience.Sincerely,Hotel Management
We were extremely disappointed with the quality of our hotel room (and our overall experience wasn’t good either). We first arrived in our room (which I was told was the last room with double beds) around 9:30pm with two tired kids after driving for 9 hours - we were in no state to consider other options. In the room: the lampshades were cracked, the dresser's drawers were chipped around the edges, the refrigerator had grime on the outside, the popcorn ceiling was brownish in certain areas, the towel rack showed rust, the si... read more
Business response:
Dear Dustin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Extremely sketchy for a fairly good area of town.
Business response:
Dear Andrea,Thank you for sharing your feedback. We are sorry to hear that you felt uncomfortable during your stay. The safety and comfort of our guests are our top priorities, and it is concerning that we did not meet your expectations. We take your concerns seriously and will review them with our team to ensure we maintain a secure and welcoming environment for all our guests. We appreciate your input and hope you will consider staying with us again, where we will strive to provide a better experience.Sincerely,Hotel Manag... read more
Pésimo
Business response:
Dear Pedro,Thank you for your feedback. We are deeply sorry to hear that your experience was unsatisfactory. Your comments are concerning, and we are committed to investigating and addressing the issues you faced. We strive to provide a high level of service and regret that we did not meet your expectations. We hope you might consider giving us another chance to improve and provide you with a better experience in the future.Sincerely,Hotel Management
Management is poor. Booked King bed and it was not available Aug 18th and 19th. Microwave not working, carpet was dirty.
Business response:
Dear Vijender, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the unavailability of the King bed, the malfunctioning microwave, and the cleanliness concerns. This is not the experience we aim to provide, and we regret any inconvenience caused. Your feedback has been shared with our team to ensure these matters are addressed promptly. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,... read more
Read this before you book My room has absolutely nothing in it. They have one bar of soap 2 towels a bed a chair a desk a tv and remote that was it - I had the kitchen without a single item in it no microwave no hair dryer and then the best part of this whole experience the shadiest people stayed here… and the fire alarm went off at 1 am … someone knocked on my door before then a bunch of drunk people. Terrible experience I do not recommend - staff was very nice
Business response:
Dear Nunzia, Thank you for your feedback. We sincerely apologize for the disappointing experience you had. While we provide essential amenities, including a stovetop, microwave, fridge, laundry, and ironing facilities, we regret that these were unavailable or did not meet your expectations during your stay. The disturbances you encountered and the lack of additional items in your room do not reflect our standards. We are addressing these concerns with our team to ensure improvements. We hope you will consider giving us anoth... read more
I was extremely disappointed in this property. The elevator was filthy. The hallways were not well lit and when entering my assigned room, I was greeted with the distinct smell of cigarette smoke embedded in the tapestry. This was not a 5 star hotel and that was not my expectation; but the conditions were not livable even for one night. I forfeited the room without a refund.
Business response:
Dear Tamika, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.