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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not be staying there again, nor will we be using Expedia again.
Business response:
Dear Rachael, Thank you for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Guest satisfaction is our top priority, and we are committed to addressing any concerns to enhance the overall experience. We appreciate your comments and will work with our team to ensure improvements are made. We hope you will consider giving us another chance in the future to provide a stay that better reflects our standards. Your insights are invaluable to us, and we thank you for bringing thes... read more
Used to be better There was a fire drill at 3AM one night. We all had to stand outside for an hour. The elevator was not working when I checked out from the 3rd floor.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience caused by the fire drill and the elevator issue during your stay. Your feedback is important, and we are committed to addressing these concerns to improve our services. We hope you'll consider staying with us again to experience the improvements.Sincerely,Hotel Management
This.extended stay needs alot of attention.
Business response:
Dear Angela, We appreciate your feedback and apologize for the issues you encountered during your stay. We understand that our property requires attention, and we are committed to making the necessary improvements to enhance our guests' experience. Your comments are invaluable in helping us identify areas for improvement, and we hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
It was very noisy and smelled horrible. Was supposed to receive housekeeping services after so many days, and never received it. Would never want to book again!
Business response:
Dear casandra, Thank you for your feedback. We are deeply sorry to hear about the noise, unpleasant odor, and lack of housekeeping services you experienced. Providing a clean and comfortable environment is our top priority, and we regret that we did not meet your expectations. Your concerns will be shared with our team to prevent future occurrences. We appreciate your comments and hope to have the chance to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Even though we had a "non-smoking" room, everything smelled like smoke--the lobby especially. Some things in our room were also very dirty. We checked out early the next day and went to a different hotel.
Business response:
Dear Darlene, We apologize for the unpleasant experience you had during your stay. The smoke odor and cleanliness issues you encountered are unacceptable, especially in a non-smoking room. We are addressing these concerns with our team to ensure immediate improvements. We regret any inconvenience this caused and appreciate your feedback as it helps us enhance our services. We hope you might consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bathroom smelled like smoke. No one available at the front desk.
Business response:
Dear Rachel, Thank you for providing feedback regarding your recent stay with us. It's unacceptable that the bathroom smelled like smoke, and we apologize for the inconvenience of not having someone available at the front desk. Your feedback is valuable, and we will address these issues promptly to ensure they don't happen again. We appreciate your understanding and hope to have another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Be careful. It doesn’t seem like a safe hotel. Lots of riff raff hanging around smoking weed and the place is worn down and dark. I would have been very concerned if I brought my family here
Business response:
Dear Donald, We sincerely apologize for your experience and understand your concerns regarding safety and the condition of the property. Your feedback is important to us, and we take such matters very seriously. We are committed to providing a safe and comfortable environment for all our guests and are addressing these issues promptly. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,125 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.