Extended Stay America - Rochester - Henrietta

Duane 

on Expedia

a year ago

Dirty. Rude evening staff. Bugs bugs bugs. The whole building reeked of Marijuana smoke. 

David 

on Expedia

a year ago

Your hallways was smelling of cigarettes. The smell did not go away until we checked out. We had to fumigate the room via the purchasing of air fresheners from dollar tree. Juno stay we have to keep the windows open. Definitely a bad experience of my wife 

Kenneth 

on Expedia

a year ago

Never stay I was too tired to go somewhere else, otherwise I would have never checked in. The room they gave me I refused to go in. They gave me another room that I excepted. This place is dirty inside and outside. Litter through out the building. Out side litter and dog poop everywhere. Disgusting. The building smelled as soon as you entered to check in. Many other issue. The one good thing I can say, I only was there ONE DAY. NEVER AGAIN 

Aaron 

on Expedia

a year ago

1. Receptionist upon check-in did not display the "welcome; we are glad to have you as our guest" persona. 2. The grab-and-go breakfast was abysmal. Sunday at 9 am, there wasn't anything (receptionist told me they had run out of everything, and admitted that many guests were upset); Monday at 7:30 am, there was only coffee. A family of four stared at the coffee and asked me where the breakfast was. I told them that they probably ran out again. Very sad! 3. My bathroom towel rack and toilet paper holder were both broken. The ... read more

Jamera 

on Expedia

a year ago

The bathroom toliet did not flush no hot water and the desk was broken sticky floor