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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was represented as smoke free. The room smelt pot and tobacco. A security door was open. Breakfast was coffee in the lobby
Business response:
Dear ROBERT, Thank you for sharing your feedback. We regret to hear that your experience did not meet expectations. The smell of smoke is a serious concern, and we are addressing this to ensure our smoke-free policy is upheld. We also apologize for the security door issue and the limited breakfast options. Your comments are valuable in helping us improve our services. We appreciate your input and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely,Hotel Management
The property was dated, and our first room had a leak in the bathroom. Our second room smelled like curry and there was a fight on our floor. It's not a place you want to spend a night. The front desk was not attentive and when I checked out (the same day I checked in) they forgot to check me out in their system, making getting a refund more difficult for me. They would not answer the phone and I had to drive back to ask them to please take me out of their system—terrible experience.
Business response:
Dear Robinson, We sincerely apologize for the issues you encountered during your recent stay. It is concerning to hear about the leak, unpleasant odor, and disturbance, as well as the difficulties you faced with check-out and communication. This experience falls short of our standards, and we regret the inconvenience caused. We are addressing these concerns with our team to prevent similar issues in the future. Your feedback is invaluable, and we hope you might consider giving us another chance to provide a better experience... read more
The room smelled like smoke the curtain rode was broken half off the wall. The sinked leaked there wasn't any utensils for the kitchen area.the rugs had stains all over it. They say a grab and go breakfast they had nothing. It say no smokeing with in a hounded feet of the building people was smoking by the entrance.And alot of the people there live there its looks like a homeless shelter
Business response:
Dear Scott, Thank you for sharing your feedback. We apologize for the discomfort and inconvenience you experienced during your stay. We take concerns about room cleanliness, maintenance, and amenities seriously and will address the issues you mentioned, including the smoke smell, broken curtain rod, and kitchen utensils. Your comments about the breakfast and smoking policy are also noted and will be reviewed to ensure compliance and improvement. We appreciate your input and hope to have the opportunity to provide a more sati... read more
The staff I interacted with were pleasant and friendly. That was the only positive part of the experience. I booked a non-smoking room, and the room I got did indeed have the no-smoking sticker on the mirror in the room. However, this place either doesn't enforce their no-smoking policies, or the room was just converted to non-smoking last week. The reek was overwhelming. Half of the lights in the room didn't work. Also, the bathroom light was failing and gave up the ghost while brushing my teeth prior to going to bed. The t... read more
Business response:
Dear Christopher, Thank you for your feedback. We are pleased to hear that you found our staff pleasant and friendly. However, we deeply regret the issues you experienced with your room's condition and amenities. Cleanliness and proper maintenance are essential, and we are addressing these concerns with urgency to prevent future occurrences. We appreciate your detailed comments as they help us enhance our services and facilities. We hope to have the chance to provide a more comfortable and enjoyable stay in the future.Sincer... read more
Stay Away! Avoid this place! Find another location. Did not get the room we were confirmed for. No toilet paper. No elevator. Floors were disgusting. We had to clean the bathroom, the floors and the carpet. Poorly managed. Very shady activity in the back parking lot.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the numerous issues you encountered during your stay. This does not reflect our standards, and we regret the inconvenience you experienced. Your concerns about room assignment, cleanliness, and safety have been shared with our team for immediate attention and corrective action. We appreciate your feedback as it helps us improve, and we hope to regain your trust.Sincerely,Hotel Management
The property had a disgusting musty mildew odor in the room it smelled like musty old clothing i will never go there again it reminded me of the hotel homeless shelters
Business response:
Dear Nichelle, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in th... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.