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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My family's experience and I was when we got to the hotel and got up to the third floor it smelled really bad and that apart from that when you walked into the room it was dirty the fridge was look like it hadn't even been clean
Business response:
Hello Maria,I apologize for the experience you had at our hotel. We take pride to make our guest feel like our hotel is their home away from home. We hope you will give us another chance in the near future.
Hotel from Hell stay away My stay was terrible. The room looked better in the pictures than in reality. The bathroom was dirty and had hair around the bathtub. My room looked dated and the TV stand needs to be changed. I could not sleep the entire night because I could hear the people in the room above me walking across the floor as if there were elephants up there all night. Whenever they went to the bathroom there was a ticking sound for about 20 minutes. Furthermore, everytime I came out of my room there were people with ... read more
Business response:
Dear Novelette, We sincerely apologize for your disappointing experience during your recent stay. The cleanliness issues in your room and the disturbances caused by noise from neighboring rooms are unacceptable and not reflective of our standards. We understand your frustration with the outdated room amenities and the lack of breakfast availability. Please know that we are addressing these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we regret any inconvenienc... read more
Bad staff
Business response:
Dear Milouse, We apologize for the disappointment you experienced with our staff. Your feedback is concerning, and we take it seriously. We strive to provide exceptional service to all our guests, and we regret any lapse in hospitality you encountered. Your comments will be shared with our team to ensure improvements are made. We value your feedback as it helps us enhance our guest's experiences. We appreciate your patronage and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Stayed 4/11 - 4/15/24 They didn’t disclose that this in property had tenants living there! I was in 329 with my family and the person next to us had a dog barking at night for the duration of our stay. There was also a dog across the hall barking with the other dog. When I called to complain, the attendant told me they are tenants. Like “ it is what it is”. The window wouldn’t close all the way so we had to keep the heat at 81. The refrigerator has rusting doors. There was a couple fighting for two nights straight. The carpe... read more
Business response:
Dear Sean, We are sorry to hear about the difficulties you faced during your stay. We apologize that we fell short of providing a comfortable and peaceful environment. The presence of long-term tenants and their pets should not detract from the quality of your visit. We are concerned about the issues with the room amenities and overall maintenance of the property you described. We take your comments seriously and actively address these concerns to ensure a better experience for all our guests. Your feedback is invaluable in ... read more
We didn't even get under the blankets...
Business response:
Dear Arthur, Thank you for sharing your experience. We apologize for any inconvenience you encountered during your stay. Your comfort and satisfaction are important to us, and we regret that you were unable to enjoy a restful night. We appreciate your feedback and hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,125 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.