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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk team was amazing, we interacted with them often. The hotel is old, rundown, and has thin walls (I could hear my neighbor snoring). The rooms are kitchenettes but you need to go to the lobby for all of your dishes, coffee pot, toaster, etc. When we were there the elevator was broken. The front desk had trouble with their computer and internet making the process of checking in take close to an hour for 2 of us. Again, the front desk team was amazing! I would hire any one of them for any customer facing position,... read more
Business response:
Dear Rachel, Thank you for your detailed feedback. We are delighted that our front desk team made a positive impression and provided excellent service. However, we apologize for the issues you experienced with the hotel's condition, the broken elevator, and the check-in process. Your comments are valuable, and we are addressing these concerns to improve our facilities and services. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely,Hotel Management
Do not stay at this hotel The Extended Stay in Henrietta was awful. Broken appliances and furniture fixtures in terrible condition. Carpets are in desperate need of cleaning or probably replacement. We checked out after the second night because it was so bad. The hotel manager refused to change rooms or cancel the rest of the stay. Hotels.com offered a $300 credit but because the hotel manager wouldn’t refund the stay that’s the best that they could do.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for your issues with the appliances, furniture, and carpets. We regret that your concerns were not addressed satisfactorily and impacted your stay. Your feedback will be communicated to our management team to prevent similar occurrences. We appreciate your patience and understanding.Sincerely,Hotel Management
Will not be staying there again, nor will we be using Expedia again.
Business response:
Dear Rachael, Thank you for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Guest satisfaction is our top priority, and we are committed to addressing any concerns to enhance the overall experience. We appreciate your comments and will work with our team to ensure improvements are made. We hope you will consider giving us another chance in the future to provide a stay that better reflects our standards. Your insights are invaluable to us, and we thank you for bringing thes... read more
Used to be better There was a fire drill at 3AM one night. We all had to stand outside for an hour. The elevator was not working when I checked out from the 3rd floor.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience caused by the fire drill and the elevator issue during your stay. Your feedback is important, and we are committed to addressing these concerns to improve our services. We hope you'll consider staying with us again to experience the improvements.Sincerely,Hotel Management
This.extended stay needs alot of attention.
Business response:
Dear Angela, We appreciate your feedback and apologize for the issues you encountered during your stay. We understand that our property requires attention, and we are committed to making the necessary improvements to enhance our guests' experience. Your comments are invaluable in helping us identify areas for improvement, and we hope you will consider giving us another chance to provide you with a better stay in the future.Sincerely,Hotel Management
It was very noisy and smelled horrible. Was supposed to receive housekeeping services after so many days, and never received it. Would never want to book again!
Business response:
Dear casandra, Thank you for your feedback. We are deeply sorry to hear about the noise, unpleasant odor, and lack of housekeeping services you experienced. Providing a clean and comfortable environment is our top priority, and we regret that we did not meet your expectations. Your concerns will be shared with our team to prevent future occurrences. We appreciate your comments and hope to have the chance to offer you a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.