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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As this is the only terrible hotel experience of my life, where do I begin? Well, I'll start by saying that the hotel could be for the homeless and should be free for them. The smell of cigarettes, the complete lack of cleanliness with blankets that I wouldn't even find in used items for sale, a breakfast I wouldn't even give to my dog, and the lack of politeness, especially with the receptionist lady Nelida. I will tell her that we came to visit the USA, not to fight and argue, not polite at all. So, if you see my face, the... read more
Business response:
Dear Achibane, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
This property was so dirty and disgusting I could hardly stand it. First I waited 15 minutes for the front desk person to show, which normally would be no big deal, but I needed to get to bed for my 4am shift. Then I got to my room the refrigerator was rusted the counters had circular sticky spots as if they had not been wiped and it smelled like smoke. Bulldoze it and start over again.
Business response:
Dear Rachel, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience and disappointment you encountered during your stay. We take your feedback seriously and are addressing the cleanliness issues with our housekeeping team. Your comfort and satisfaction are our top priorities, and we will work diligently to ensure that this does not happen again. We appreciate your understanding and hope to have another chance to provide you with a much-improved experience.Sincerely,Hotel Management
Check in took 35 minutes Filthy Window in room was broken Didn’t stay the second night Went to the Doubletree Service was terrible
Business response:
Dear Kimberly, Thank you for sharing your experience, and we apologize for the inconvenience during your stay. We regret that check-in took longer than expected and for any cleanliness and maintenance issues you encountered. Providing prompt and efficient service is important to us, and we are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to improve and serve you better in the future.Sincerely,Hotel Man... read more
Not even toilet functioning correctly. Total waste of money.
Business response:
Dear Sathiyamoorthy, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced with the toilet during your stay. Guest comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. Your feedback will be addressed with our maintenance team to ensure prompt resolution of such issues. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Good location that’s about it We showed up to check in at 3:30, took 45 minutes to get someone to check us in. Everything is outdated and dirty. Our bathroom shower faucet didn’t shut off.
Business response:
Dear Kelsey, Thank you for your feedback. We apologize for the delay in checking you in and the unsatisfactory condition of your room. Your experience does not reflect the standards we strive to uphold. Immediate action is being taken to address the cleanliness issues and the maintenance problem with the shower faucet. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
My room smelled like an ash tray and carpet, walls, floors were dirty plus worn. Rooms around me had people coming and going all night. The noise kept me up, final I gave up on sleep. I got dressed and left since I didn't want to use the shower and walk on the floors. I totally understand why the room was so inexpensive. Never will I go there again.
Business response:
Dear Lauryn, Thank you for being our guest. We sincerely apologize for the issues that affected your stay with us. Our intention is always to ensure that our guests have a satisfying experience, and we appreciate you bringing your concerns to our attention. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we w... read more
The room stunk. We tried opening the windows but they were both broken. Bed sheets had a stain and so did the duvet. Chair was broken. Small hairs in tub. Smoke detector wires exposed. On the positive, no bugs. Avoid this place.
Business response:
Dear Maria, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the maintenance and cleanliness concerns is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much... read more
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,126 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.