This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Even though we had a "non-smoking" room, everything smelled like smoke--the lobby especially. Some things in our room were also very dirty. We checked out early the next day and went to a different hotel.
Business response:
Dear Darlene, We apologize for the unpleasant experience you had during your stay. The smoke odor and cleanliness issues you encountered are unacceptable, especially in a non-smoking room. We are addressing these concerns with our team to ensure immediate improvements. We regret any inconvenience this caused and appreciate your feedback as it helps us enhance our services. We hope you might consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bathroom smelled like smoke. No one available at the front desk.
Business response:
Dear Rachel, Thank you for providing feedback regarding your recent stay with us. It's unacceptable that the bathroom smelled like smoke, and we apologize for the inconvenience of not having someone available at the front desk. Your feedback is valuable, and we will address these issues promptly to ensure they don't happen again. We appreciate your understanding and hope to have another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Be careful. It doesn’t seem like a safe hotel. Lots of riff raff hanging around smoking weed and the place is worn down and dark. I would have been very concerned if I brought my family here
Business response:
Dear Donald, We sincerely apologize for your experience and understand your concerns regarding safety and the condition of the property. Your feedback is important to us, and we take such matters very seriously. We are committed to providing a safe and comfortable environment for all our guests and are addressing these issues promptly. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
My family's experience and I was when we got to the hotel and got up to the third floor it smelled really bad and that apart from that when you walked into the room it was dirty the fridge was look like it hadn't even been clean
Business response:
Hello Maria,I apologize for the experience you had at our hotel. We take pride to make our guest feel like our hotel is their home away from home. We hope you will give us another chance in the near future.
Hotel from Hell stay away My stay was terrible. The room looked better in the pictures than in reality. The bathroom was dirty and had hair around the bathtub. My room looked dated and the TV stand needs to be changed. I could not sleep the entire night because I could hear the people in the room above me walking across the floor as if there were elephants up there all night. Whenever they went to the bathroom there was a ticking sound for about 20 minutes. Furthermore, everytime I came out of my room there were people with ... read more
Business response:
Dear Novelette, We sincerely apologize for your disappointing experience during your recent stay. The cleanliness issues in your room and the disturbances caused by noise from neighboring rooms are unacceptable and not reflective of our standards. We understand your frustration with the outdated room amenities and the lack of breakfast availability. Please know that we are addressing these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we regret any inconvenienc... read more
Bad staff
Business response:
Dear Milouse, We apologize for the disappointment you experienced with our staff. Your feedback is concerning, and we take it seriously. We strive to provide exceptional service to all our guests, and we regret any lapse in hospitality you encountered. Your comments will be shared with our team to ensure improvements are made. We value your feedback as it helps us enhance our guest's experiences. We appreciate your patronage and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.