Extended Stay America - Rochester - Henrietta

Justin 

on Expedia

a year ago

Even though I booked in July, my room was not honored, and I was turned away. 

Scott 

on Expedia

a year ago

The room wasn't clean. The towels weren't clean. The entire hotel, including the room smelled like cigarette smoke, even though it was non smoking. Even the mirror in the bathroom had dirty patches, that were so dirty you couldn't see a reflection. 

Anonymous 

on Expedia

2 years ago

No soundproofing or vibration isolation between the room I was staying in and the room above. A lot of activity in the room above kept me awake from 3-4am. The building is in need of updating all around. 

DeMarco 

on Expedia

2 years ago

Whoever the cleaner’s is are lazy My key wouldn’t work to my room so I had to keep going back and forth to the first level. The third time I just called the front desk and made them come to me. Then to top that off when I finally get in my room there’s big dead flys everywhere even on the bed. I switched rooms to a lower level one and it smelled like cigarettes in there. I just said forget it and settled but was definitely 

David 

on Expedia

2 years ago

The property was over booked. 

Arefina 

on Expedia

2 years ago

The property was not clean. Room portion was good for sure a cheap price but if only it was clean. Some woman was screaming how 4 people have died here either of over dose or etc. When I stayed someone actually did die, medical examiners and sheriffs surrounded the property. Overall, terrible experience because of the uncleanliness and unsafe area. The room was not clean, stains everywhere. 

Cynthia 

on Expedia

2 years ago

I won't be staying there again It was not a good stay, the hotel was not clean. The workers were not helpful. They kept passing me off to another clerk just to check-in. My bathroom sink was clogged, they had no silverware. It was not a happy stay